IT Infrastructure Engineer

Nextech Group; Gillingham; On-site; GBP 42,000 - 50,000; Full time

Job summary

A well-established UK organisation is seeking a Senior Infrastructure & 3rd Line IT Engineer to join its central IT team. You will resolve complex technical issues and develop infrastructure services across the business, including Microsoft 365 and Azure management. Ideal candidates will have substantial experience in senior IT roles, strong troubleshooting skills, and the ability to work independently. This full-time position offers a competitive salary of up to £50,000 and various benefits including career progression opportunities and a positive work environment.

Benefits

Competitive salary package

Ongoing training and professional development support

Clear opportunities for career progression

Inclusive and collaborative working environment

Enhanced holiday entitlement

Pension scheme

Health and wellbeing benefits

On-site parking

Employee wellbeing and discount programmes

Referral incentives

Qualifications

• Significant experience in a senior IT support or infrastructure role.
• Background working within IT service management frameworks (e.g. ITIL).
• Proven experience supporting multi-site environments.

Responsibilities

• Act as the highest point of technical escalation for infrastructure and systems issues.
• Support and improve IT services across multiple UK locations.
• Deliver and contribute to infrastructure projects such as system migrations.

Skills

Windows Server environments (2012 onwards)

Microsoft 365 and Azure administration

Active Directory and Entra ID

Networking fundamentals including routing, switching, VPNs, and firewalls

Experience with enterprise networking equipment (e.g. Cisco)

Virtualisation platforms such as Hyper-V

Backup and recovery platforms

Network-attached storage solutions

Job description

Role: Senior Infrastructure & 3rd Line IT Engineer
Working pattern: Full time, Monday to Friday
Base location: Kent (occasional travel to other UK offices required)
Salary: Up to £50,000 per year (dependent on experience)
Employment type: Permanent

The opportunity

A well-established UK organisation operating across multiple sites is seeking a senior-level IT professional to strengthen its infrastructure function. This role is suited to someone who enjoys solving complex technical issues while also contributing to wider technology improvements and transformation projects.

You will take ownership of high-level support escalations and play a key role in developing, maintaining, and securing a hybrid IT environment.

The role

As part of a central IT team, you will act as the escalation point for complex technical issues and contribute to the design, delivery, and ongoing improvement of infrastructure services across the business. This is a hands-on role combining operational support with project delivery, vendor coordination, and mentoring responsibilities.

Key duties

• Act as the highest point of technical escalation for infrastructure and systems issues
• Support and improve IT services across multiple UK locations
• Deliver and contribute to infrastructure projects such as system migrations, disaster recovery, and network upgrades
• Administer and enhance Microsoft 365 and Azure-based services
• Manage backup, recovery, and resilience solutions
• Work closely with external suppliers and internal stakeholders
• Provide guidance and knowledge sharing to junior IT team members
• Support security compliance initiatives, including access control and multi-factor authentication
• Produce and maintain technical documentation and service improvements

About you

You are an experienced infrastructure engineer who enjoys both troubleshooting and long-term technical improvement. You are comfortable working independently, communicating with non-technical stakeholders, and supporting less experienced colleagues.

Essential experience

• Significant experience in a senior IT support or infrastructure role
• Background working within IT service management frameworks (e.g. ITIL)
• Proven experience supporting multi-site environments

Technical skills (preferred)

• Windows Server environments (2012 onwards)
• Microsoft 365 and Azure administration
• Active Directory and Entra ID
• Networking fundamentals including routing, switching, VPNs, and firewalls
• Experience with enterprise networking equipment (e.g. Cisco)
• Virtualisation platforms such as Hyper-V
• Backup and recovery platforms
• Network-attached storage solutions

What's on offer

• Competitive salary package
• Ongoing training and professional development support
• Clear opportunities for career progression
• Inclusive and collaborative working environment
• Enhanced holiday entitlement
• Pension scheme
• Health and wellbeing benefits
• On-site parking
• Employee wellbeing and discount programmes
• Referral incentives