IT Infrastructure Engineer

Unite Foundation; Bristol; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading student accommodation provider in the UK is seeking an IT Operations professional to enhance and maintain its IT infrastructure. The role involves ensuring SLA adherence, serving as a critical point for infrastructure issues, and supporting various technology solutions. Ideal candidates will have experience in enterprise IT support, skills in Microsoft and AWS products, and a commitment to continuous learning. The company promotes an inclusive culture with extensive employee benefits, including a generous bonus scheme and health support.

Benefits

Discretionary annual bonus

25 days paid holiday

Generous pension scheme

Healthcare Cash Plan

Enhanced family leave

Qualifications

• Experience with multiple vendors' products including Microsoft, RedHat, VMware, and AWS.
• Ability to achieve SLA adherence on infrastructure hosted systems.
• Willingness to travel at short notice.

Responsibilities

• Ensure adherence to service level agreements for infrastructure.
• Act as escalation point for infrastructure-related issues.
• Collaborate with internal teams for infrastructure support.

Skills

2nd line enterprise IT infrastructure support experience

Design and support of Microsoft, RedHat, VMware

Network Infrastructure support and configuration

Excellent analytical and problem-solving skills

Ability to learn new infrastructure technologies

Education

Infrastructure related vocational certification

Tools

Microsoft

Azure

AWS

Job description

This role lies within the IT Operations team and is pivotal in supporting and delivering Unite Students IT infrastructure. The IT Infrastructure team at Unite Students complete the full design, implementation and BAU stages of IT infrastructure.

Reporting to the IT Infrastructure manager, this is a hands‑on role in an extremely high performing team covering a plethora of infrastructure technologies for both day‑to‑day support and maintenance and end to end project delivery.

What You'll Be Doing

• Always achieve SLA adherence on infrastructure hosted systems.
• Act as a point of escalation for Unite Students infrastructure, helping the business to quickly and effectively solve infrastructure related issues.
• Complete assigned project and work package requirements to time, quality and within Unite Students infrastructure standards.
• Be the main conduit for initial infrastructure queries coming from other internal teams.
• Work within an ITIL led environment across all disciplines (Incident / Problem / Change / Capacity Management etc.)
• Share responsibility for the internal and external IT infrastructure including hosting/operations, availability management, capacity management, backups and disaster recovery/continuity planning
• Work collaboratively with other members of infrastructure, service desk and wider IT / business teams, ensuring both designed purpose and operational effectiveness of the infrastructure delivered and/or supported
• Quickly understand and support in new infrastructure patterns and technology, learning new technical skills where appropriate and watching external trends and opportunities that will benefit Unite Students

What We're Looking for in You

• Experience within a 2nd line enterprise IT infrastructure support/project team
• Design and support experience of at least 3 of the following vendors' products; Microsoft, RedHat, VMware, PaloAlto, SQL, AWS, Azure, On Prem & O365 Exchange, Veeam, Patching Solutions, Nimble or similar storage solutions, Infrastructure Hardware Experience.
• Infrastructure related, vocational certification in at least 1 of the following vendors' products; Microsoft, RedHat, VMware, Azure, AWS, Networking Experience.
• Experience with Network Infrastructure support and configuration.
• Ability to learn new infrastructure technologies.
• Excellent analytical and problem‑solving skills.
• A driving licence and willingness to travel at short notice and availability for Infrastructure team’s On‑call rota.

What You'll Get in Return

• A discretionary annual bonus so you can share in the company’s success
• 25 days paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
• A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
• Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
• Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non‑birthing parents
• Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!

About Unite Students

Founded in 1991, Unite Students is the UK’s leading provider of purpose‑built student accommodation. You can find us in 23 leading university towns and cities, with 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn’t just what we do but who we are.

People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We’re proud to be an employer that embraces individuality, and we’re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what’s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.