IT Helpdesk Manager: Lead 1st-Line Support & SLA Delivery

Serveline IT Ltd; Kinver; On-site; GBP 35,000 - 50,000; Full time

Job summary

An IT Managed Service Provider is seeking an IT Helpdesk Manager in Kinver to oversee the Customer Helpdesk and first-line Support Team. The role involves managing support requests, supervising team members, and providing excellent technical support. Candidates should have experience in technical support and team supervision, along with strong communication skills. The position offers an opportunity to lead a proactive support team and ensure high standards of customer service.

Qualifications

• Previous experience in a technical support role.
• Previous staff and team supervision experience.
• Professional communication skills.

Responsibilities

• Manage support requests to ensure timely resolution.
• Supervise and mentor first-line Support Team members.
• Act as the initial point of contact for support escalation.
• Provide technical and desktop support as needed.

Skills

PC Desktop Systems - Microsoft Windows Operating Systems

Windows Server and Active Directory administration

Microsoft 365 Services

IT Infrastructure understanding

Team supervision

Job description

An IT Managed Service Provider is seeking an IT Helpdesk Manager in Kinver to oversee the Customer Helpdesk and first-line Support Team. The role involves managing support requests, supervising team members, and providing excellent technical support. Candidates should have experience in technical support and team supervision, along with strong communication skills. The position offers an opportunity to lead a proactive support team and ensure high standards of customer service.