IT Field Engineer

Azets Group; Aldridge; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading accounting firm based in Birmingham is seeking an IT Field Engineer to provide hardware support and troubleshooting for network devices. The ideal candidate will have hands-on experience with Intel-based systems and a full, clean UK driving license. This full-time position involves working closely with IT teams and occasional travel to regional locations.

Qualifications

• Experience with break/fix at the component level on PCs and laptops.
• Full, clean UK driving license held for a minimum of one year.
• Industrious and motivated with strong problem-solving capabilities.

Responsibilities

• Installation and troubleshooting of network devices.
• Providing software support for Microsoft products.
• Documenting project work and providing updates to leadership.

Skills

Hardware experience with Intel-based desktops

Networking experience with DHCP, TCP/IP and DNS

Excellent communication skills

Customer-focused interaction

Job description

Overview

Join to apply for the IT Field Engineer role at Azets.

Location: Birmingham, England, United Kingdom.

Responsibilities

• Installation and break/fix of PCs, notebooks and printers.
• Installation and troubleshooting of network devices and WiFi access points.
• Installation and break/fix of digital and VOIP telephony systems.
• Software support for Microsoft Windows, Office, Exchange and Active Directory.
• Escalating, updating and resolving tickets to team SLA.
• Working as part of a team during extensive site refurbishments.
• Providing weekly and ad hoc updates to head of the Field Team as appropriate.
• Documenting project work.
• Working with and supporting other IT teams such as remote support and 3rd line infrastructure on a day-to-day and ad hoc project basis.
• Maintaining a tidy and safe workspace.
• Other duties as required to support the IT daily function.
• Flexibility to travel across regional locations with cover and team support; occasional overnight stays away from home when necessary.

Skills & Experience

• Hardware experience with Intel-based desktops, laptops and servers (HP and Dell); capable of break/fix at component level; experience across Windows operating systems including Windows Server.
• Networking experience with DHCP, TCP/IP and DNS.
• Full, clean UK driving license held for a minimum of one year.
• Industrious and motivated with excellent communication skills.
• Customer-focused with ability to interact with people at various levels of technical ability.
• Ability to independently resolve a wide variety of complex problems using expertise and research capabilities.
• Experience working with third-party suppliers, on-site and off-site.
• Strong understanding of health and safety policy and procedures.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Accounting

Note: This description retains the key responsibilities and qualifications from the original posting while removing extraneous boilerplate and formatting inconsistencies.