IT Degree Apprenticeship — Software Engineering

Roche Children’s Walk; Burgess Hill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking an IT Apprentice for a four-year degree apprenticeship in Burgess Hill. The role combines university learning at Chichester University with hands-on experience in customer support. Responsibilities include handling enquiries, supporting technical services, and participating in project teams. Ideal candidates will possess strong IT skills, problem-solving abilities, and meet specific educational requirements. This position offers a competitive salary and comprehensive benefits.

Benefits

Competitive salary

Annual bonus

Access to the Roche Total Benefit Fund

Pension scheme

Company car

Qualifications

• Genuine interest in developing a career in IT.
• Ability to engage positively with customers and colleagues.
• Holds a valid UK driving licence.

Responsibilities

• Handling customer and staff enquiries (by phone or in writing).
• Supporting field-based technical service activities.
• Providing high-quality customer support.
• Identifying product quality issues and escalating as necessary.
• Assisting colleagues with troubleshooting on-site.

Skills

Strong IT skills

Effective team player

Good problem-solving abilities

High attention to detail

Confident communicator

Education

Minimum of 2 A Levels plus 5 GCSEs (including Maths, English, IT)

Job description

A leading healthcare organization is seeking an IT Apprentice for a four-year degree apprenticeship in Burgess Hill. The role combines university learning at Chichester University with hands-on experience in customer support. Responsibilities include handling enquiries, supporting technical services, and participating in project teams. Ideal candidates will possess strong IT skills, problem-solving abilities, and meet specific educational requirements. This position offers a competitive salary and comprehensive benefits.