IT Business Partner - Sales (Salesforce/CPQ)

Keyloop UK Ltd; Reading; On-site; GBP 55,000 - 70,000; Full time

Job summary

A leading technology firm in Reading seeks an experienced IT Business Partner to manage strategic relationships between IT and business units. This role focuses on enhancing customer experience and supporting business growth through effective communication and project management. Ideal candidates should have proven experience with Salesforce and a strong ability to navigate multiple priorities. Join us to make a significant impact as we lead the market with innovative technology solutions.

Benefits

Career growth opportunities

Inclusive work environment

Performance-based pay and benefits

Qualifications

• Proven experience as an IT Business Partner.
• Ability to build and maintain relationships with stakeholders.
• Experience managing multiple priorities and navigating ambiguity.

Responsibilities

• Develop strategic alignment between IT and the business.
• Facilitate communication between business units and IT.
• Oversee IT projects ensuring business requirements are met.

Skills

Salesforce CRM/CPQ experience

Relationship management

Problem-solving

Agile and Waterfall methodology

Job description

Company Overview

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation by creating innovative technology that makes selling cars better for our customers and buying and owning cars better for theirs. We use cutting‑edge technology to link our clients’ systems, departments and sites, providing an open technology platform that’s shaping the industry for the future. Data helps clients become more efficient, increase profitability and give customers an amazing experience. Want to be part of it?

Role Overview

As an IT Business Partner at Keyloop you will play a pivotal role in creating, establishing and maintaining strategic relationships between IT and the Keyloop business. You will build credibility, trust and partnership to support business growth and enhance the customer experience. This role requires an understanding of SaaS business models, with a particular focus on business‑wide transformation and functional transformation. It is a new construct in the IT Department; after a successful POC we are ready to build this into an established, high‑performing function. Proven experience in this space is a must, as is the ability to take a low‑maturity function to a high performing one with the necessary collateral and artefacts.

Duties and Responsibilities

• Strategic Alignment – develop a deep understanding of the business’s and functional departments’ strategic objectives and processes, ensuring that IT underpins the business units’ initiatives and aligns with overall strategy.
• Strategic Planning – participate in the strategic planning process to identify IT needs and opportunities.

Relationship Management

• Build and maintain strong relationships with key stakeholders in the business units.
• Act as a trusted advisor to the business on IT‑related matters.
• Facilitate regular meetings with business units to discuss current and future IT needs.

Project Management

• Oversee IT projects from conception to completion, ensuring they meet business requirements and are delivered on time and within budget.
• Coordinate with project managers and IT teams to ensure successful project delivery.
• Monitor project progress and provide regular updates to stakeholders.

Service Management

• Ensure IT services meet the needs of the business and are delivered effectively.
• Establish interlocks with the Service Management team to monitor and report on service performance.
• Work with IT Service Engineering & Service Management teams to resolve service issues promptly.

Communication

• Serve as a point of contact between the business and IT.
• Facilitate clear and effective communication between business units and IT teams.
• Communicate IT strategies, projects, and services to business stakeholders.

Requirements Gathering

• Collaborate with business units to identify and document IT requirements.
• Translate business needs into technical requirements.
• Ensure business requirements are clearly understood and addressed by IT solutions.

Continuous Improvement

• Identify opportunities for improving business processes through IT solutions.
• Promote the use of IT innovations to enhance business performance.
• Encourage a culture of continuous improvement within IT and business units.

Knowledge and Experience

• Salesforce CRM/CPQ experience.
• Previous IT Business Partner experience.
• Proven experience in building and maintaining relationships with internal stakeholders.
• Experience managing multiple priorities and navigating ambiguity.
• Familiarity with Agile, Waterfall and other IT project delivery methods.
• Understanding of industry, business models, processes, and functional areas.
• Knowledge of product life cycle and Business Relationship Management lifecycle.
• Ability to create stakeholder management strategies and plans.
• Translate IT strategy and roadmap into a directorate‑focused perspective.
• Measure benefits, forecast, plan and monitor realization of benefits from projects and programs.
• Create open communication channels for stakeholder engagement.
• Provide autonomous leadership to drive transformation within the IT Service organization.

Skills and Abilities

• Problem‑solving – resolve intricate technical issues across diverse domains, demonstrating minimal assistance.

Relationship Focus

• Exceptional stakeholder management with leaders across Keyloop and suppliers to deliver scalable IT services to the business.

Why Join Us?

We’re on a journey to become market leaders in our space, offering incredible opportunities. Collaborate with industry experts from around the globe, work with game‑changing products and services, and receive the training and support you need to adapt to quick changes and explore new paths. Join Keyloop and progress your career your way.

Inclusive Environment to Thrive

We’re committed to fostering an inclusive work environment that respects all dimensions of diversity. We promote an inclusive culture across our business and celebrate different employees and lifestyles – not just on key days, but every day.

Rewarding Your Efforts

People are paid based on performance. Our pay and benefits reflect this and are designed to attract top talent. We encourage everyone to explore opportunities that enable career growth through investment in development and collaboration.

Education Requirements

Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.

Equal Opportunity

We are an equal‑opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.

Artificial Intelligence Use

We may use AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.