IT Business Analyst

Acu IT; Telford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A distinguished technology service provider is seeking an IT Business Analyst to join its Group IT team in Telford, England. The role involves analyzing business requirements, improving IT services, and collaborating with cross-functional teams. Candidates should have over 3 years of experience, a Bachelor's degree, and skills in M365 and ITIL. This position offers a competitive salary, hybrid work, and various benefits including a health care package and pension plan.

Benefits

Competitive Salary

Bonus scheme

Health Care Package

Contributory pension plan

Life Assurance

Employee Assistance Programme

Flexible benefits programme

Rewards Benefits Programme

Qualifications

• 3+ years in business/system analysis, IT systems design, and project management.
• Strong communication and interpersonal skills.
• Willingness to travel and support outside normal business hours.

Responsibilities

• Analyse business needs and support continuous improvement initiatives.
• Conduct fit-gap analysis and fault diagnosis at a technical level.
• Document business requirements, functional specifications, and process flows.
• Support agile methodologies and create project documentation.
• Collaborate with cross-functional teams.

Skills

M365 proficiency

Microsoft Visio

Microsoft Project

ITIL

Data analysis tools

Business process modelling

Education

Bachelor's degree

Job description

We're recruiting ... IT Business Analyst

Mller has been a loved brand in the UK for over 30 years. It's a household name - and it continues to grow as we invest to make and market an ever-great range of fantastic dairy products. We are currently the 8th most chosen FMCG brand, picked from supermarket shelves over 208 million times each year.

Introduction

Are you passionate about bridging the gap between business needs and IT solutions? We are seeking a proactive and skilled IT Business Application Analyst to join our Group IT team. This role is pivotal in ensuring optimal and sustainable IT service delivery through system analysis, project support, and continuous improvement initiatives.

Location: Telford, Shropshire. Hybrid working model with 2/3 days per week on site.

Department: Group IT
Contract Type: Permanent

Main Responsibilities

• Analyse business needs and support continuous improvement initiatives.
• Conduct fit-gap analysis and fault diagnosis at a technical level.
• Document business requirements, functional specifications, and process flows.
• Support agile methodologies and create project documentation (e.g., WRICEF).
• Collaborate with project leads and cross-functional teams to ensure successful delivery.
• Configure systems, create and execute test plans, and validate solutions.
• Provide hands‑on application support and user training.
• Create knowledge articles and How‑To guides.
• Act as a solution architect and/or application owner, managing the full lifecycle of applications.

Key Requirements

• Education: Bachelor's degree.
• Languages: English (required); German (beneficial).
• Experience: 3+ years in business/system analysis, IT systems design, and project management.
• Technical Skills:
  • Strong proficiency in M365, Microsoft Visio, and Microsoft Project.
  • Skilled in ITIL, data analysis tools, and business process modelling.
• Soft Skills:
  • Excellent communication and interpersonal skills.
  • Creative problem-solving and customer service orientation.
  • Ability to build strong partnerships across teams.
• Other Requirements:
  • Full driving license.
  • Willingness to travel and provide support outside normal business hours if required.

Benefits

• Competitive Salary
• Bonus scheme
• Health Care Package
• Contributory pension plan
• Life Assurance
• Employee Assistance ProgrammeGenerous annual leave increasing with service.
• Flexible benefits programme
• In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store.

The Process

If you have the skills and experience in the above areas and would like to be considered for this role, please apply at www.mullercareers.co.uk

Contact Details

F.A.O. UK Recruitment, Mller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ

Job Segment: Sustainable Agriculture, Agriculture