IT Application Support Analyst

Parking Network BV; Uxbridge; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Uxbridge is seeking an experienced IT Application Support Analyst. This hands-on role involves providing first and second line support for business-critical systems in a hybrid working environment. Responsibilities include troubleshooting application issues, monitoring performance, and working collaboratively with users and suppliers. Ideal candidates will have strong troubleshooting skills and experience in a Microsoft environment. Join a supportive team committed to professional development and a positive workplace culture.

Benefits

Company Pension

Supportive team environment

Opportunities for career growth

Qualifications

• Proven experience in IT Application Support or Systems Support.
• Strong troubleshooting abilities.
• Experience in providing first and second line support.
• Knowledge of Microsoft-based environments.
• Familiarity with incident and problem management processes.

Responsibilities

• Provide first and second line application support for business-critical systems.
• Configure, support, and maintain applications.
• Troubleshoot application and system issues.
• Monitor application performance and respond to alerts.
• Log, track, and manage incidents through the service management system.

Skills

Troubleshooting skills

Customer-focused support

Attention to detail

Communication skills

Tools

Microsoft Office 365

SQL querying

Job description

Are you an IT professional who thrives on solving problems, improving systems, and keeping business-critical applications running smoothly? Do you enjoy working in a process-driven environment where attention to detail really matters?

If so, we’d love to hear from you.

The opportunity

We’re looking for an IT Application Support Analyst to join our established IT team based in Uxbridge, working in a hybrid model. In this role, you’ll play a key part in supporting and maintaining the applications our business relies on every day.

You’ll provide high-quality, customer-focused support, acting quickly and efficiently to resolve application and system issues. This is a hands-on role where you’ll work closely with internal users and third-party suppliers to ensure application services remain stable, reliable, and fit for purpose.

What you’ll be doing

• Provide first and second line application support for business-critical systems, ensuring high availability and minimal disruption.
• Configure, support, and maintain applications in line with business and operational requirements.
• Troubleshoot application, system, and data-related issues, performing root cause analysis where appropriate.
• Analyse application inputs, outputs, and data flows to ensure accuracy and continuity of business operations.
• Monitor application performance and business processes, responding to alerts and proactively identifying issues.
• Log, track, and manage incidents, service requests, and problems through the service management system.
• Escalate and coordinate issues with third-party vendors and suppliers, managing incidents through to resolution.
• Support bespoke SQL-based applications, including basic query validation and data checks.

What you’ll bring

• Proven experience in an IT Application Support, Systems Support, or similar role.
• Strong troubleshooting skills with the ability to diagnose application and system issues.
• Experience providing first and second line support in a business-critical environment.
• Knowledge of Microsoft-based environments (Windows OS, Office 365, Active Directory).
• Experience supporting database-driven applications (basic SQL querying or data validation).
• Familiarity with incident, problem, and change management processes.
• A process-driven mindset with experience working to SLAs and KPIs.
• Excellent communication skills, ability to translate technical issues for non-technical users.
• High attention to detail and a proactive approach to improving systems and processes.

What we offer

• Hybrid working with an Uxbridge head office base.
• Company Pension.
• A supportive and collaborative team environment.
• Opportunities to develop your technical skills and grow your career.

At APCOA, we’re committed to creating a fair, inclusive, and motivating workplace where everyone can succeed. We value diversity, share our successes, and support each other through challenging and rewarding projects.