IT Administrator Giggling Squid Guildford up to £30,000 depending on experience

Giggling Squid; Guildford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Thai restaurant group based in Guildford is seeking a proactive Junior IT Administrator. This role involves providing first and second line support across restaurants and operations. Ideal for those early in their IT career, it offers experience in systems, networking, and user support. The package includes extensive training, competitive salary, staff discounts, and 25 days holiday. The role is full-time, primarily onsite at the head office with flexibility to support restaurant locations during peak times.

Benefits

Incredible Training & Development

Weekly pay – every Friday

50% staff discount

25 days holiday, pension scheme

Qualifications

• Strong interest in IT support and problem-solving.
• Willingness to help with a positive attitude.
• Ability to work independently under pressure.

Responsibilities

• Provide first and second line support.
• Manage EPOS & restaurant systems.
• Ensure operational support and cybersecurity.

Skills

IT support and problem-solving

Communication skills

Customer-first mindset

Understanding of Cyber Security

Tools

Windows OS

Office 365

Networking fundamentals

Job description

Junior IT Administrator

Join the Giggling Squid Family – Where Passion, People & Thai Food Come Together

Giggling Squid is the UK’s largest Thai restaurant group and still growing fast, and our technology estate underpins everything from EPOS transactions to delivery operations. We are seeking a proactive and customer-focused Junior IT Administrator to directly provide first and second line support across our restaurants and support offices. The role covers a wide range of systems.

This is an ideal opportunity for someone early in their IT career who wants hands‑on experience across infrastructure, applications, networking, and user support. Must have a positive ‘can do’ attitude and be open to tasks outside of traditional IT.

This fulltime role is based in our Head Office in Guildford with onsite work at restaurant locations as and when required including support to restaurants in their peak periods (Friday, Saturday evenings until 19:00 can be remote and flexible starting hours in lieu of).

Here’s what we offer

• Incredible Training & Development – Whether you’re refining your skills or aiming higher, we’ll support your growth in a multi‑faceted and dynamic IT environment
• Competitive salary
• Weekly pay – every Friday, without fail
• 50% staff discount – for you, your family, your friends
• 25 days holiday, pension scheme

Responsibilities

• Service Desk & User Support
• EPOS & Restaurant Systems
• Infrastructure & Networking
• Hardware & Peripheral Support
• Business Applications
• Operational Support
• Cyber and Data Security

Skills & Experience

Essential

• Strong interest in IT support and problem‑solving
• Always willing to help with a positive attitude
• Excellent communication skills
• Ability to translate technical concepts into language operational personnel can understand
• Basic understanding of Windows OS, Mac, Office 365, and networking fundamentals
• Ability to work independently and under pressure in a fast‑paced environment
• Customer‑first mindset
• Understanding of Cyber Security and basic security best practices

Desirable

• Experience in multi‑site hospitality or retail IT and operations
• Familiarity with EPOS systems (Zonal Aztec) and/or QSR automations is a real plus
• Basic knowledge of Active Directory
• Understanding of Wi‑Fi troubleshooting and network basics
• Experience with printers and peripherals
• Exposure to ticketing systems
• Sequel Server T‑SQL, SSRS administration and experience
• Unifi Protect/Hik Vision experience a plus

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