Issue Management Specialist

Futura Design Ltd; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading design consultancy in Coventry is seeking an Issue Management Specialist for a contract role until 31st March 2026. You will oversee integration issues, ensuring adherence to processes, and report to senior stakeholders. The ideal candidate will have strong knowledge of issue management tools, excellent communication skills, and a degree or equivalent experience. The role offers a competitive umbrella pay rate of £33.64 per hour.

Qualifications

• Strong knowledge of issue and defect management processes and tools.
• Proficiency in root cause analysis techniques and problem-solving methodologies.
• Ability to develop, interpret, and present metrics, KPIs and performance dashboards.

Responsibilities

• Oversee the identification, tracking, and resolution of integration issues.
• Ensure adherence to established processes and effective communication with stakeholders.
• Drive actions based on KPI's around defect management.

Skills

Issue and defect management processes

Root cause analysis techniques

Metrics and KPI development

Software integration principles

Communication skills

Attention to detail

Project governance frameworks

Agile delivery models

Waterfall delivery models

Issue tracking systems

Education

Degree level education or equivalent experience

Job description

Our OEM Client based in Gaydon, is searching for an Issue Management Specialist to join their team, Inside IR35. This is a contract position until 31st March 2026.

Umbrella Pay Rate: £33.64 per hour.

Duties:

• This role (Issue Management Specialist) is responsible for overseeing the identification, tracking, and resolution of integration issues across complex systems.
• While the role demands a high level of technical understanding, it is not hands-on in nature.
• The successful candidate will ensure consistent adherence to established processes, effective utilisation of issue management tools and clear and transparent reporting to Senior Stakeholders.
• Key aspects of this role involves the ability to drive actions based on clear KPI's around defect management with Stakeholders across the company.
• Strong skills in developing metrics, dashboards, and professional presentations are essential.

Skills Required:

• Strong knowledge of issue and defect management processes and tools.
• Proficiency in root cause analysis techniques and problem-solving methodologies.
• Ability to develop, interpret, and present metrics, KPIs and performance dashboards.
• Solid understanding of software integration principles and dependencies.
• Excellent communication skills with the ability to lead discussions on complex or sensitive matters.
• High attention to detail and process discipline.
• Ability to identify areas of weakness and where help is needed.
• Experience working within structured project governance frameworks (e.g., PMO, programme teams).
• Familiarity with Agile and Waterfall delivery models.
• Ability to maintain and update issue registers and tracking systems with accuracy and rigour. Ability to facilitate regular issue review meetings, ensuring clear ownership and timely follow-up.

Education Required:

• Educated to degree level, or equivalent relevant experience.