Involvement Administrator

Transformationunitgm; Gloucester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A local healthcare provider is seeking an Involvement Administrator to manage administrative tasks within the Partnership Team. This role involves coordinating communication with service users and stakeholders, contributing to improving health service accessibility in Gloucestershire. Candidates should have strong organizational skills and relevant experience in administration. Flexible working options and competitive benefits are offered, along with a nurturing work environment focusing on inclusivity.

Benefits

Free car parking

27 days leave plus bank holidays

Training and development opportunities

NHS pension

Family friendly working opportunities

Discounts and salary sacrifice schemes

Qualifications

• Proven experience in a busy office environment.
• Experience in maintaining a comprehensive filing system.
• Experience working with Volunteers/Experts by Experience.

Responsibilities

• Coordinate and manage administration service for the Partnership Team.
• Communicate with service users, staff, and stakeholders effectively.
• Support co-production agenda involving service users in decision-making.

Skills

Organizational skills

Communication skills

Teamwork

Proficiency in Microsoft Office

Education

European Computer Driving Licence (ECDL) or equivalent

NVQ Level 2 in Administration or equivalent

Tools

Microsoft Office

Job description

Employer Gloucestershire Health and Care NHS Foundation Trust Employer type NHS Site Edward Jenner Court, 1010 Pioneer Avenue, Brockworth, Gloucester, Town GLOUCESTER Salary £24,937 - £26,598 per annum Salary period Yearly Closing 02/01/2026 23:59

Involvement Administrator

Band 3

We love what we do and we think you will, too!

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.

We’re passionate about making sure that everyone can contribute to achieving our mission and w e are continually working to support healthy and happy high-quality team s in all areas of the Trust.

Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.

It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us.

Job overview

An opportunity has arisen to be part of our dynamic Partnership Team in the Improvement and Partnership Directorate in the role of Involvement Administrator within the Partnership team.

We are looking for a highly motivated individual, passionate about partnership, participation and social inclusion to join our team, to proactively manage/coordinate an efficient and effective administration service in accordance with the requirements of the Team as led by the Head of Partnership.

Main duties of the job

Partnership Team role is to improve knowledge of health and care services among people living in Gloucestershire, encourage access to services and to raise awareness of their experiences as service users or carers. We lead on Working Together and co-production agenda to ensure our service users and carers are involved in all areas of decision making; such as recruitment and selection of staff, improvement workstreams and service design.

Working under the direction of the Service Development Manager (Countywide), the post holder will work alongside Locality Inclusion Leads, Service Development Managers, Head of Partnership and the wider Involvement and Partnership Directorate and Clinical / Operational teams. The post holder will have responsibility for coordinating and undertaking the administrative aspects of the Partnership Team, which involves communicating with Experts by Experience, service users, carers, staff, partner organisations, stakeholders, agencies and members of the wider public.

This individual responsibility will be coordinating and undertaking the administrative aspects of the Involvement within Partnerships Team, which involves communicating with Experts by Experience, service users, carers, staff, partner organisations, stakeholders, agencies and members of the wider public.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Detailed job description and main responsibilities

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

• European Computer Driving Licence (ECDL) or equivalent
• NVQ Level 2 in Administration or equivalent

experience

• Proven experience of unsupervised administrative work in a busy office environment
• Experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook Experience of maintaining a comprehensive filing system
• Experience of working with Volunteers/Experts by Experience

When joining us, as well as becoming part of a team that makes a difference, we also offer:

• Free car parking at many of our sites
• 27 days leave plus bank holidays, increasing up to 33 days with long service
• A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
• A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
• Generous NHS pension and enhanced pay when if you work unsocial hours
• Flexible, family friendly and agile working opportunities
• Recognition and long service awards
• Fast Track physiotherapy
• Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.

For more information please see the attached 'Additional Information for Applicants' document.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Dominika Lipska-Rosecka Job title Service Development Manager (Countywide) Email address [emailprotected] Telephone number 07787825159