Interactor Team Lead – Immersive Harry Potter Studio Tour

Warner Bros Games; Watford; On-site; GBP 60,000 - 80,000; Full time

Job summary

An entertainment company in Watford is looking for an Interactor Team Leader to lead their team at the Warner Bros. Studio Tour London. Your main responsibility will be to ensure visitors receive a top-notch experience. You should have experience in customer service, excellent communication skills, and a passion for the Harry Potter universe. This full-time role requires working flexible shifts, including weekends and holidays, and provides great benefits including gym access and discounts on tickets.

Benefits

£15.15/hour

33 days holiday pro-rata

Free access to the on-site gym

Exclusive access to entertainment content

Staff discounts

Complimentary onsite parking

Free shuttle bus service

Access to Employee Assistance Programme

Qualifications

• Proven experience in a visitor experience environment delivering high customer service.
• Excellent communication and presentation skills.
• Willingness to embrace discipline within the work environment.
• Ability to learn and adapt to new roles as necessary.
• Interest in the Harry Potter story and filmmaking.

Responsibilities

• Lead the Interactor team and ensure visitors receive the best experience.
• Manage team duties and engage visitors through presentations.
• Create team rosters and ensure timely reporting.
• Deliver motivational briefings and communicate internal updates.
• Handle visitor and team issues effectively.
• Facilitate training plans sharing stories and statistics.
• Maintain safety protocols in accordance with policies.
• Engage with visitors to enhance their experience.
• Support with training preparations.

Skills

Customer service excellence

Public speaking

Interpersonal skills

Adaptability

Knowledge of Harry Potter

Job description

An entertainment company in Watford is looking for an Interactor Team Leader to lead their team at the Warner Bros. Studio Tour London. Your main responsibility will be to ensure visitors receive a top-notch experience. You should have experience in customer service, excellent communication skills, and a passion for the Harry Potter universe. This full-time role requires working flexible shifts, including weekends and holidays, and provides great benefits including gym access and discounts on tickets.