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Interactor Team Lead – Immersive Harry Potter Studio Tour

Warner Bros Games

Watford

On-site

GBP 60,000 - 80,000

Full time

Today
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Job summary

An entertainment company in Watford is looking for an Interactor Team Leader to lead their team at the Warner Bros. Studio Tour London. Your main responsibility will be to ensure visitors receive a top-notch experience. You should have experience in customer service, excellent communication skills, and a passion for the Harry Potter universe. This full-time role requires working flexible shifts, including weekends and holidays, and provides great benefits including gym access and discounts on tickets.

Benefits

£15.15/hour
33 days holiday pro-rata
Free access to the on-site gym
Exclusive access to entertainment content
Staff discounts
Complimentary onsite parking
Free shuttle bus service
Access to Employee Assistance Programme

Qualifications

  • Proven experience in a visitor experience environment delivering high customer service.
  • Excellent communication and presentation skills.
  • Willingness to embrace discipline within the work environment.
  • Ability to learn and adapt to new roles as necessary.
  • Interest in the Harry Potter story and filmmaking.

Responsibilities

  • Lead the Interactor team and ensure visitors receive the best experience.
  • Manage team duties and engage visitors through presentations.
  • Create team rosters and ensure timely reporting.
  • Deliver motivational briefings and communicate internal updates.
  • Handle visitor and team issues effectively.
  • Facilitate training plans sharing stories and statistics.
  • Maintain safety protocols in accordance with policies.
  • Engage with visitors to enhance their experience.
  • Support with training preparations.

Skills

Customer service excellence
Public speaking
Interpersonal skills
Adaptability
Knowledge of Harry Potter
Job description
An entertainment company in Watford is looking for an Interactor Team Leader to lead their team at the Warner Bros. Studio Tour London. Your main responsibility will be to ensure visitors receive a top-notch experience. You should have experience in customer service, excellent communication skills, and a passion for the Harry Potter universe. This full-time role requires working flexible shifts, including weekends and holidays, and provides great benefits including gym access and discounts on tickets.
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