Insurer Account Manager

Acturis Ltd; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading software company in London seeks an Insurer Account Manager to support clients across the UK. Responsibilities include managing client relationships, promoting new services, and providing on-site support. Ideal candidates should have experience in client management within the insurance industry, strong problem-solving skills, and be effective communicators. This role offers a flexible working environment, initial training, and opportunities for professional development.

Benefits

Annual bonus

Company share incentive schemes

Private health insurance

25 days holiday plus bank holidays

Qualifications

• 2+ years of client management experience within the insurance industry.
• Experience as an Account Manager preferred.
• Experience with the Acturis product is highly beneficial.

Responsibilities

• Support clients nationwide through various communication methods.
• Promote awareness of new system functionality and services.
• Manage existing customer contracts and lead customer relationship development.

Skills

Customer-focused

Strong communication skills

Problem-solving

Team collaboration

Education

Bachelor’s degree in an analytical subject

Tools

Microsoft Word

Outlook

Excel

Job description

About ACTURIS

We are the UK’s leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 100,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £15Bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.

As an Insurer Account Manager at Acturis, you’ll be the first line of support for our clients nationwide and be responsible for them in a variety of ways (face to face, phone, webchat, client portal, email, events). You will act as a key point of contact, ensuring that our clients make the most out of our system whilst efficiently handling any potential issues that arise.

Responsibilities

• TakingresponsibilityforanallocationofInsurer’sandMGA’swhoownProductsontheActurisPlatform
• Havingregularengagementwithcustomersincludingamixtureoffacetofaceandvirtualmeetings
• Promotingawarenessofnewsystemfunctionalityanddemonstratingitsbenefits
• Promotingtheuptakeofneworadditionalservicesandmodulestoexistingcustomers
• Settingjointgoalswithcustomers,agreeinganactionplan,andfollowinguponprogress
• Effectivelydealingwithcustomerescalationsandcreditcontrolissues
• Maintainingahighlevelofsystemknowledgeandawarenessofnewandfuturedevelopments
• AttendingindustryeventsandrepresentingActurisinaprofessionalandpositivemanner
• ProvidingonsitesupportfornewActuriscustomers
• Leadingnewandmanagingexistingcustomercontracts
• Hostingprojectscopingsessionsandperiodicsteeringmeetingstounderstandclients’ongoingrequirements
• Duetothenatureofthisposition,therewillbenationwidetraveltoclientsites.

WearelookingforsomeonewhoenjoysattendingindustryeventsandrepresentingActurisinaprofessionalandpositivemannerinordertodrive business.

The Career Path

AsanAccountManagerwewouldpromoteandguideyouto:

• Plananddeliverhighqualityprojects,includingmanagingteamsandresources
• Coachandprovideconstructivefeedbackforjuniorcolleagues
• WorkcloselywithseniorcustomercontactstodeveloptheirrelationshipwithActuris

Acturisgivesearlyresponsibilityforlinemanagement,includingmentoringnewjoiners,designinganddeliveringtrainingprogrammes,andcoachingotherstodeveloptheirskillsandresponsibilities.

WhyJointheActurisTeam?

Fromus,youwillreceivestructuredtargets,regularfeedbackandquarterlyperformancereviewstosupportyourcontinuousdevelopment.You’llfollowaclearlydefinedcareerpaththatrecognisedyourpersonalandprofessionalachievements,alongsideyourcontributiontotheCompany.

Alongsidethis:

• AsanewstarteryouwillreceiveconcentratedinitialtrainingandclosementoringbySeniorTeammembers,includingtrainingonnewbusinessmodelsledbytwoformerMcKinseypartners.
• Theopportunitytocompletecoursesandqualificationsthatsupportyourcareergoals,paidforbyus.
• Aflexibleworkenvironmentincludingamixtureofnationwideclientvisits,officevisitsandworkingfromhome.
• BeeligibletoparticipateinannualbonusandCompanyshareincentiveschemesdependingonperformanceandseniority
• Benefitfromprivatehealthinsurance,disabilityandhealthinsuranceandaCompanypensionscheme
• Receive25days’holiday(plusbankholidays)risingto30dayswithlengthofservice.

CandidateProfile

Youwillbeaself-starterwhotakesinitiativeandleadsfromthefront,whoisreadygofromdayone.Aspartofateamfullofbrilliantandmotivatedpeople,you’llshareourpassionforinnovationandbeingaforwardthinker.

Wearelookingforthefollowingattributes:

• 2years’experienceasanAccountManageror2+yearsofClientManagementexperiencewithintheInsuranceindustry.
• A2:1oraboveatBachelor’s-levelinananalyticaldegreesubjectisdesirablebutnotessential.
• First-rateproblem-solvingskills.
• Logical,wellorganised,andpractical.
• Confidentandeagertotakeonresponsibilityandtheabilitytolearnnewskillsquickly.
• Theabilitytoworkwellaspartofateam,seamlesslycollaboratingwithothers.
• Computerliterate(e.g Word,Outlook,Excel)andabletopickupnewconcepts
• Customer-focusedwithanabilitytobuildprofessionalrelationships.
• Strongcommunicationskillsareessential.
• ExperiencewiththeActurisproduct(throughabrokerorwithaninsuranceproduct)wouldbehighlybeneficial.