Insurance Customer Success Associate - AI-Driven Risk Growth

Entrepreneur First; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global leader in risk assessment is seeking a professional to manage the customer success of a portfolio in the re/insurance industry. The ideal candidate should have 2+ years in the insurance sector and a Bachelor's degree. Responsibilities include leading clients through technology changes, ensuring successful adoption of products, and delivering exceptional onboarding experiences. This role thrives on proactive engagement and collaboration within an innovative team environment to maximize customer value.

Qualifications

• Strong experience in customer success in the re/insurance sector.
• Ability to engage with a variety of customers and colleagues.
• Proficiency in using data and technology for decision-making.

Responsibilities

• Accountable for customer success of a portfolio of re/insurance customers.
• Lead customers in adopting Moody’s models and solutions.
• Deliver client onboarding and training for new products.

Skills

Minimum 2 years of experience in the insurance industry

Familiarity with catastrophe risk modeling or risk management

Excellent client-facing skills

Proactive mindset with an instinct for action

Education

Bachelor’s degree in any discipline with a strong academic track record

Job description

A global leader in risk assessment is seeking a professional to manage the customer success of a portfolio in the re/insurance industry. The ideal candidate should have 2+ years in the insurance sector and a Bachelor's degree. Responsibilities include leading clients through technology changes, ensuring successful adoption of products, and delivering exceptional onboarding experiences. This role thrives on proactive engagement and collaboration within an innovative team environment to maximize customer value.