Insurance Customer Operations Specialist

Aviva Direct Ireland Limited; Eastleigh; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading insurance provider in Eastleigh is seeking a passionate Customer Operations Insurance Specialist to deliver excellent customer service. The role involves problem resolution, processing scheme renewals, and maintaining strong relationships with intermediaries. Ideal candidates will have experience in administration, strong communication skills, and proficiency in Microsoft Excel. The position offers a starting salary of £25,400 plus benefits including generous pension and bonuses, making it an excellent opportunity for dedicated professionals.

Benefits

Starting salary of £25,400

Bonus opportunity up to 6%

Generous pension scheme

25 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Discounts on Aviva products

Free Aviva shares up to £1,200 per year

Supportive parental and carer’s leave policies

Flexible benefits options

3 paid volunteering days

Qualifications

• Experience in administration is essential.
• Strong communication via email and telephone is required.
• Ability to manage workload and prioritize tasks effectively.
• Must be approachable and able to build rapport with colleagues.
• Proficiency in Microsoft Excel is crucial.

Responsibilities

• Provide excellent customer service and problem resolution.
• Process daily queries and manage scheme renewals.
• Build and maintain relationships with intermediaries.
• Support change management and suggest improvements.

Skills

Experience in administration

Strong communication skills

Ability to manage change of priorities

Approachable team member

Excellent skills with Microsoft applications

Job description

A leading insurance provider in Eastleigh is seeking a passionate Customer Operations Insurance Specialist to deliver excellent customer service. The role involves problem resolution, processing scheme renewals, and maintaining strong relationships with intermediaries. Ideal candidates will have experience in administration, strong communication skills, and proficiency in Microsoft Excel. The position offers a starting salary of £25,400 plus benefits including generous pension and bonuses, making it an excellent opportunity for dedicated professionals.