Initial Risk Underwriter

Legal & General; Greater London, Hove, Glasgow; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading financial services provider in Greater London is seeking an Initial Risk Underwriter to join the Retail Protection team. You will assess customer applications, determine appropriate cover, and ensure fair underwriting decisions. The ideal candidate will have an understanding of risk factors, strong communication skills, and a commitment to excellent customer service. Benefits include performance-related bonuses, generous holidays, and a focus on flexible working options.

Benefits

Annual performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare Plan

At least 25 days holiday

Electric car scheme

Employee discounts

Qualifications

• Understanding of protection products such as Life, Critical Illness, and Income Protection.
• Awareness of legislative and regulatory requirements is desirable.

Responsibilities

• Reviewing customer applications and assessing risk factors.
• Delivering exceptional customer service by addressing queries.
• Maintaining up-to-date knowledge of legislation and regulation.

Skills

Understanding of risk factors for mortality and morbidity

Strong written and verbal communication skills

Ability to manage time effectively

Commitment to delivering excellent customer experience

Tools

Familiarity with relevant systems and software

Job description

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

We’re recruiting for aInitial Risk Underwriter to join us. We’re offering acompetitive base salary.

Join our Retail Protection team as an Initial Risk Underwriter and play a key role in helping customers secure the right cover for life’s uncertainties. You’ll be part of a collaborative environment where your expertise ensures fair and accurate underwriting decisions, supporting customers when they need us most.

What you’ll be doing:

• Reviewing customer applications and assessing risk factors to determine appropriate cover
• Deciding on policy terms within your authority level and escalating where necessary
• Requesting additional information from customers or medical professionals when required
• Delivering exceptional customer service by addressing queries efficiently and professionally
• Recording all work accurately to support effective communication and decision-making
• Maintaining up-to-date knowledge of legislation, regulation, and company policies
• Communicating clearly with internal teams, external customers, and third parties
• Supporting compliance with service commitments and customer expectations

Qualifications

Who we're looking for:

• Understanding of risk factors for mortality and morbidity
• Basic knowledge of protection products such as Life, Critical Illness, and Income Protection
• Awareness of legislative and regulatory requirements (desirable)
• Ability to manage time effectively and prioritise workload
• Strong written and verbal communication skills across multiple channels
• Capability to assess applications holistically and make balanced decisions
• Familiarity with relevant systems and software (training provided if needed)
• Commitment to delivering excellent customer experience and meeting service standards

Benefits

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares.Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.