Infrastructure Technician

Pengroup; City of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational technology provider is seeking an Infrastructure Technician to maintain the IT infrastructure across multiple UK sites, focusing on network operations and cloud services. The ideal candidate should have a strong understanding of network fundamentals and relevant academic qualifications. This full-time position requires travel between sites and offers a supportive working environment with various employee benefits.

Benefits

Annual leave (7.2 weeks)

Company Sick Policy

Statutory maternity/paternity pays

Training and self-development opportunities

Grocery discounts

Cycle to work

Investing and savings opportunities

Financial wellbeing education

My Mind Pal (mental fitness)

Qualifications

• Strong understanding of VLANs, switching, Wi-Fi, routing, and structured cabling.
• Practical experience with CCTV, access points, and network cabinets.
• Ability to work independently across multiple sites.

Responsibilities

• Maintain and support core IT infrastructure across multiple sites.
• Monitor and maintain network switches, routers, and firewalls.
• Support Microsoft Intune deployments and compliance policies.
• Deploy and maintain laptops and desktops.

Skills

Strong understanding of network fundamentals

Experience with enterprise tools

Knowledge of Windows environments

Strong troubleshooting and problem-solving skills

Excellent communication and documentation skills

Education

Degree in Information Technology or related discipline

Networking certifications (CompTIA Network+ or equivalent)

Tools

Microsoft Intune

Azure AD/Entra ID

M365 admin

Unifi

Job description

Planet Education Networks provided pay range

This range is provided by Planet Education Networks. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Planet Education Networks

Location: On-site (Manchester or London – no remote work)

Supports: Multiple UK sites (Travel Required)

Employment Type: Full-Time, Monday to Friday

Reports To: IT Assistant Manager

Role Overview

The Infrastructure Technician is responsible for maintaining and supporting the organisation’s core IT infrastructure across multiple sites. This includes network equipment, cloud services, Intune‑managed devices, CCTV, and structured cabling. The role focuses on infrastructure operations, not basic user support, and requires regular travel between sites to support installations, audits, and improvements.

The technician will work closely with the Infrastructure & Cloud Team to ensure all systems remain secure, reliable, and compliant with organisational standards.

Key Responsibilities

Network & Infrastructure Maintenance

• Monitor and maintain network switches, Wi‑Fi access points, routers, firewalls, and patch cabinets.
• Perform routine checks on network performance, uptime, and cabling standards.
• Diagnose and resolve LAN/WAN issues, VLAN configurations, and fibre connectivity faults.
• Maintain accurate documentation and asset inventory for all network and infrastructure equipment.

Intune, Cloud Administration

• Support Microsoft Intune deployments, enrolments, compliance policies, and device configuration profiles.
• Assist with Azure AD identity‑related tasks.
• Perform basic checks, patching schedules, and system health monitoring.

Hardware Deployment & Lifecycle Management

• Deploy and maintain laptops, desktops, printers, VoIP phones, and classroom AV equipment.
• Manage hardware lifecycle: imaging, upgrades, replacements, and secure disposal.
• Maintain stock and ensure available inventories for all sites rollouts.

Security & Compliance

• Enforce IT security standards across all sites.
• Manage endpoint security tools including antivirus, MFA.
• Conduct regular compliance checks for GDPR, safeguarding, and internal security policies.

Infrastructure & Expansion Projects

• Participate in infrastructure projects – classroom builds, CCTV installations, cabling, network upgrades, and server room improvements.
• Coordinate with vendors, contractors, and facilities teams to ensure standards are met.
• Provide documentation and technical input for future sites expansions.

Technical Documentation

• Maintain up‑to‑date documentation including network diagrams, cabinet layouts, IP allocations, WLAN configurations, and installation standards.
• Create internal IT guides for use by the Infrastructure & Support teams.

Multi‑Sites Support

• Travel frequently between sites (across UK) for installations, audits, repairs, and compliance tasks.

Skills & Qualifications

Required

• Strong understanding of network fundamentals: VLANs, switching, Wi‑Fi, routing, structured cabling.
• Experience with enterprise tools: Intune, Azure AD/Entra ID, M365 admin.
• Knowledge of Windows environments, device provisioning, imaging.
• Practical experience with CCTV, access points, and network cabinets.
• Strong troubleshooting and problem‑solving skills.
• Ability to work independently across multiple sites.
• Excellent communication and documentation skills.
• Degree in Information Technology or a related discipline.
• Networking certifications (CompTIA Network+, or equivalent).
• Experience with Unifi.
• Exposure to cloud environments (Azure AD).
• Annual leave (7.2 weeks)
• Company Sick Policy.
• Statutory maternity/paternity pays.
• Training and self‑development opportunities.
• Grocery discounts
• Cycle to work
• Investing and savings opportunities
• Financial wellbeing education
• My Mind Pal (mental fitness)

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

Higher Education