Infrastructure Support Engineer

Princes Group; Liverpool; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading food and beverage company in Liverpool is seeking an Infrastructure Support Engineer to provide expert-level support for the organization's infrastructure, focusing on VMware vSphere and Microsoft Azure. Responsibilities include maintaining high availability and performance of core infrastructure services while supporting new service transitions. Candidates should have strong experience in virtualization, backups, and disaster recovery. Competitive benefits including a cash car allowance, 25 days leave, and a pension scheme are offered.

Benefits

Cash Car Allowance

25 Days Annual Leave plus Birthday off

14.5% Pension – 5% employee opt-in / 9.5% employer

Hybrid & Flexible Working – 4 Days in Office / 1 Day WFH

Flexible Holiday Option – Buy 5 Additional Days

Enhanced Family Friendly & Carers Policies

Life Assurance Cover

Private Medical Insurance

Critical Illness Cover

Learning & Development Opportunities

Qualifications

• Strong experience with VMware vSphere.
• Experience with HPE ProLiant / StoreOnce / Storage hardware.
• Understanding of ITIL framework and service management best practices.

Responsibilities

• Provide advanced support for the organization’s infrastructure.
• Manage incidents escalated from the Service Desk.
• Monitor and maintain backup and disaster recovery systems.

Skills

VMware vSphere

Azure Virtual Machines

Windows Server OS

Active Directory

SQL

Networking principles

Problem-solving skills

Customer service

Communication skills

Tools

Azure Backup

Veeam Backup & Replication

Rubrik

Monitoring tools

HPE ProLiant

Job description

Infrastructure Support Engineer

Vacancy Name: Infrastructure Support Engineer

Employment Type: Permanent

Country: United Kingdom

Location: Liverpool

Business Area: Finance

Workplace Type: Hybrid

About Princes

The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.

Role Description

To provide expert‑level support and maintenance of the organisation’s infrastructure, with a primary focus on VMware vSphere and Microsoft Azure virtual environments. The role includes responsibility for backup and disaster recovery solutions using Azure Backup, Veeam, and Rubrik. The Infrastructure Engineer will ensure high availability, performance, and security of core infrastructure services, while also supporting the transition of new services into live operations.

The role includes out‑of‑hours support for critical systems and collaboration with internal teams and third‑party vendors to maintain a robust and resilient IT infrastructure.

Key Responsibilities

• Provide advanced support for Princes virtualised infrastructure and underlying physical infrastructure.
• Manage incidents escalated from the Service Desk and other IT teams ensuring timely resolution and communication.
• Monitor and maintain backup and disaster recovery systems using Azure Backup, Veeam, and Rubrik. Assist support teams in recovering systems from backups if required.
• Perform root‑cause analysis and implement permanent fixes for recurring infrastructure issues.
• Ensure adherence to Incident, Problem, and Change Management processes.
• Maintain system documentation and operational procedures.
• Liaise with 3rd Party maintenance providers to ensure yearly server room maintenance/repairs are performed.
• Provide out‑of‑hours support for critical infrastructure via escalations from other support teams’ initial triage.
• Collaborate closely with Internal SOC and Security teams to align with security processes and strategy, keeping cyber security at the forefront.
• Security / Bug Fix patching.

Service Transition and Knowledge Transfer

• Collaborate with project teams to transition new infrastructure services into live support.
• Ensure all documentation is complete and knowledge is transferred to the Service Desk.
• Identify training needs and provide guidance to support teams to improve first‑time fix rates.

Technical Requirements

• Strong experience with VMware vSphere.
• Experience with HPE ProLiant / StoreOnce / Storage hardware (specifically HPE SimpliVity / HPE Alletra).
• Proficient in managing Azure Virtual Machines and associated services.
• Understanding of Azure Backup, Veeam Backup & Replication, Rubrik.
• Solid understanding of Windows Server OS, Active Directory, and SQL.
• Familiarity with networking principles and firewall technologies.
• Experience with monitoring and alerting tools for infrastructure health.
• Ability to produce clear and concise technical documentation and incident reports.
• Strong problem‑solving skills and attention to detail.
• Understanding of ITIL framework and service management best practices.

Desirable

• Knowledge of EXAGRID storage platforms.

Key Behavioural Indicators

• Excellent customer service and communication skills.
• Strong analytical and problem‑solving abilities.
• Organised, methodical, and detail‑oriented.
• Flexible and adaptable to changing priorities.
• Ability to work under pressure and manage multiple tasks.
• Collaborative mindset with a focus on continuous improvement.

Full UK Driving Licence – Occasional travel to UK sites may be required.

Benefits

• Cash Car Allowance
• 25 Days Annual Leave plus Birthday off
• 14.5% Pension – 5% employee opt‑in / 9.5% employer
• Hybrid & Flexible Working – 4 Days in Office / 1 Day WFH
• Flexible Holiday Option – Buy 5 Additional Days
• Enhanced Family Friendly & Carers Policies
• Life Assurance Cover
• Private Medical Insurance
• Critical Illness Cover
• Learning & Development Opportunities

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Food and Beverage Services