Infrastructure Engineer

Graphicsunlimited; Newcastle upon Tyne; On-site; GBP 42,000 - 53,000; Full time

Job summary

A leading digital solutions provider in Newcastle upon Tyne is seeking an experienced Infrastructure Engineer. In this role, you will support infrastructure services across various server platforms and enhance CI/CD pipelines using Terraform and Ansible. The position offers a competitive salary of up to £52,442, flexible working hours, and generous holiday allowances. Join our dynamic team to be part of an award-winning organization focused on innovation and leadership in digital solutions.

Benefits

Flexible working hours

Volunteer time off

Professional development opportunities

Qualifications

• Proven experience delivering and supporting infrastructure services.
• Demonstrable communication skills at technical and business levels.
• Experience working within an ITIL framework.

Responsibilities

• Deliver and support infrastructure services across a hybrid server estate.
• Communicate effectively with product and delivery managers.
• Implement new practices and modify existing processes.

Skills

Infrastructure as Code

Communication skills

2nd/3rd line support

Diagnostic techniques

Scripting ability

CI/CD pipelines

Tools

Terraform

Ansible Automation Platform

Job description

Join to apply for the Infrastructure Engineer role at Graphics Unlimited (Vic) Pty Ltd.

DWP Digital – the Department for Work and Pensions – is building digital solutions that support payments worth over £195bn each year. The Enterprise Tooling Team delivers and maintains core IT services that keep these systems running.

Key Responsibilities & Qualifications

• Proven experience delivering and supporting infrastructure services across a hybrid server estate, including multiple Unix/Linux distributions, Windows Server and containerised platforms, using Infrastructure as Code.
• Demonstrable communication skills at technical and business levels, with experience prioritising tasks, planning deliverables, and reporting to product and delivery managers.
• Experience working within an ITIL framework, providing 2nd/3rd line support for incidents, problems and changes.
• Track record of using diagnostic techniques to analyse and resolve issues, implementing new practices and modifying existing processes to improve performance.
• Proven scripting ability in multiple languages for deployment or enhancement of Linux/Unix and Windows Server.
• Ability to execute and improve CI/CD pipelines, and create new pipelines using Terraform and Ansible Automation Platform.

Benefits and Compensation

Pay: up to £52,442 per annum + 28.97% employer pension contributions.

Holidays: 26 days per year rising to 31 days over time, plus up to 3 extra days off a month on flexi‑time. Public holidays included.

Hybrid working model – a mix of home and face‑to‑face collaboration in a digital hub.

Employer of the Year 2023 (Women In IT Awards) and Founders Award for Outstanding Digital Leadership 2023 (Digital 100).

Additional benefits:

• Flexible working hours and flex‑friendly policies.
• Volunteer time off and charitable giving.
• Programs to bring authentic selves to work via “I Can Be Me in DWP”.
• Discounts and savings on shopping, leisure, and more.
• Interest‑free loans for bicycles and season tickets.
• Professional development, coaching, mentoring and career progression opportunities.

Location and Working Environment

You will join our digital hub in Newcastle, at Benton Park View, with potential move to 1 Pilgrim Place in Newcastle city centre by end‑of‑2027.

Application Process

Step 1: Submit your application via Civil Service Jobs. Step 2: Attend a single‑stage online interview. Further details will be provided during the process.