Industrial Gas Customer Advisor

Balazs; Grimsby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading gas solutions provider in Grimsby is looking for a Customer Service Advisor to efficiently handle customer inquiries and resolve issues. The ideal candidate will provide proactive service, maintain strong relationships with customers, and manage requests in a busy environment. Strong communication skills and a dedication to optimizing customer experience are essential. Join a diverse team committed to delivering exceptional service and quality products.

Qualifications

• Confident and clear communication skills across all contact channels.
• Capable of prioritizing workload and solving problems.
• Able to remain focused in a busy telephone environment.

Responsibilities

• Answer customer enquiries and resolve customer issues.
• Manage work within KPI/target framework to optimize customer experience.
• Develop and maintain knowledge of products, services, and systems.

Skills

Communication skills

Problem-solving

Customer service

Organizational skills

Job description

A leading gas solutions provider in Grimsby is looking for a Customer Service Advisor to efficiently handle customer inquiries and resolve issues. The ideal candidate will provide proactive service, maintain strong relationships with customers, and manage requests in a busy environment. Strong communication skills and a dedication to optimizing customer experience are essential. Join a diverse team committed to delivering exceptional service and quality products.