Income Officer – Local Operations (London)

Sanctuary Group; Greater London; On-site; GBP 37,000 - 40,000; Full time

Job summary

A well-established not-for-profit housing association is seeking an Income Officer - Local Operations in London. This role focuses on providing high-quality income services and ensuring effective revenue collection. Responsibilities include managing revenue accounts, delivering customer service, and developing relationships with stakeholders. Candidates should have an NVQ3 in a relevant area, strong problem-solving skills, and the ability to work independently. Offering a competitive salary and benefits, this role is ideal for someone passionate about making a difference in the community.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Qualifications

• NVQ3 in relevant area (e.g. business administration, customer service).
• Proven experience of administration relating to customer service and complaints.
• Previous experience analysing and diagnosing problems.

Responsibilities

• Support the delivery of customer service functions within income services.
• Ensure effective management of revenue accounts.
• Develop and maintain relationships with stakeholders.

Skills

Customer service

Administration

Problem-solving

Knowledge of housing management

Ability to work independently

Driving licence

Education

NVQ3 in business administration or customer service

Job description

A well-established not-for-profit housing association is seeking an Income Officer - Local Operations in London. This role focuses on providing high-quality income services and ensuring effective revenue collection. Responsibilities include managing revenue accounts, delivering customer service, and developing relationships with stakeholders. Candidates should have an NVQ3 in a relevant area, strong problem-solving skills, and the ability to work independently. Offering a competitive salary and benefits, this role is ideal for someone passionate about making a difference in the community.