Incident Controller - 24/7 Shift & PowerOn Coordination

Iberdrola Energie Deutschland GmbH; Birkenhead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading energy utility company in Birkenhead is seeking an Incident Controller to manage network incidents and ensure efficient incident resolution. This role involves coordinating resources, monitoring compliance, and providing high standards of customer service. Candidates should have experience with incident management systems like PowerOn and strong communication skills. The role offers competitive salary and various benefits including flexible working arrangements and a supportive work environment.

Benefits

36 days annual leave

Healthcare benefit options

Electric Vehicle Schemes

Cycle to Work scheme

Qualifications

• Working knowledge of PowerOn.
• Experience in Incident Controller role.
• Positive team member with developed customer service skills.

Responsibilities

• Coordinate incident management and resource allocation.
• Monitor incidents for compliance and report standards.
• Ensure customer information is accurate and updated.

Skills

Customer service skills

Developed communication skills

Telephone skills

Knowledge of PowerOn

Tools

Microsoft Office

PowerOn Call Taker

PowerOn Mobile

Job description

A leading energy utility company in Birkenhead is seeking an Incident Controller to manage network incidents and ensure efficient incident resolution. This role involves coordinating resources, monitoring compliance, and providing high standards of customer service. Candidates should have experience with incident management systems like PowerOn and strong communication skills. The role offers competitive salary and various benefits including flexible working arrangements and a supportive work environment.