In-Branch Banking Customer Service Associate

Theprogressive; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading building society in the United Kingdom is looking for an enthusiastic Customer Service Assistant for a fixed-term contract lasting 9 to 12 months. You will be the first point of contact, providing an empathetic service while helping customers with their banking needs. The ideal candidate needs to have 6 GCSE passes, 2 years of customer service experience, and strong communication skills. Join a supportive team that values diversity and employee satisfaction.

Qualifications

• At least 2 years’ work experience in a customer-facing role.
• Ability to provide high levels of customer service.
• Demonstrates a ‘willing to learn’ attitude and takes on board feedback.

Responsibilities

• Ensure that branch is opened on time, ready to serve customers.
• Complete cash receipts and withdrawals accurately.
• Guide customers on our range of savings accounts.

Skills

Servicing

Relationship building

Excellent listening skills

Communication skills

Microsoft Office skills

Multitasking

Education

6 GCSE passes at Grade C or above including English and Maths

Job description

A leading building society in the United Kingdom is looking for an enthusiastic Customer Service Assistant for a fixed-term contract lasting 9 to 12 months. You will be the first point of contact, providing an empathetic service while helping customers with their banking needs. The ideal candidate needs to have 6 GCSE passes, 2 years of customer service experience, and strong communication skills. Join a supportive team that values diversity and employee satisfaction.