Import & Export Customer Service Specialist

Nirtl; Hounslow; On-site; GBP 20,000 - 30,000; Full time

Job summary

A logistics company in Hounslow is seeking a proactive Import & Export Customer Service Clerk to join their busy team. The ideal candidate will have strong customer service experience in freight forwarding and the ability to manage time-critical shipments. Responsibilities include providing support for shipments, managing bookings, and communicating with customers. This is a full-time entry-level position offering a dynamic work environment.

Qualifications

• Experience in import/export customer service (freight forwarding essential).
• Ability to work under pressure.
• Confident using IT systems.

Responsibilities

• Providing customer service support for import and export shipments.
• Managing time-critical bookings and ensuring smooth movement of freight.
• Communicating with customers, carriers and internal teams.

Skills

Customer service experience

Strong communication skills

Attention to detail

Organizational skills

Ability to use IT systems

Job description

A logistics company in Hounslow is seeking a proactive Import & Export Customer Service Clerk to join their busy team. The ideal candidate will have strong customer service experience in freight forwarding and the ability to manage time-critical shipments. Responsibilities include providing support for shipments, managing bookings, and communicating with customers. This is a full-time entry-level position offering a dynamic work environment.