Implementation & Success Manager (Salesforce Partner)

Elvance Ltd; Remote; GBP 35,000 - 45,000; Part time

Job summary

A dynamic tech start-up is seeking a Customer Operations Specialist to support implementations and enhance customer experiences. You will work closely with clients through various stages of onboarding and provide agile assistance with the Elvance platform. The ideal candidate has a solid understanding of Salesforce, is self-driven, and can communicate effectively with customers. This position offers a competitive salary and remote-first working arrangements, with part-time options available. Join us in a fast-paced environment where innovation thrives.

Benefits

25 days holiday plus bank holidays

Commission on upsell sales

Structured training and shadowing period

Qualifications

• Good understanding of Salesforce CRM with configuration skills.
• Willingness to continuously develop Salesforce skills.
• Salesforce or general development experience is a bonus.
• Able to manage tasks and workload independently.

Responsibilities

• Support customers through onboarding and configuration of Elvance.
• Run training sessions, demos, and success reviews for customers.
• Identify upsell opportunities and provide agile support.
• Collaborate with marketing and product teams to improve operations.

Skills

Understanding of Salesforce CRM

Clear communication

Self-motivated

Flexible working hours

Job description

Elvance is a fast-growing Salesforce-native platform built to modernise the PreSales function, helping Technical Sales teams enhance their operations and replicate success. With leading AI capability, deep integrations, and powerful analytics, Elvance is becoming one of the most exciting companies in the PreSales technology market.

This role sits at the heart of our customer operations, supporting implementations, guiding users, solving problems, and feeding insight back into product development. You’ll work across many areas of the customer experience and become a key voice in how the platform evolves. You’ll be joining a start‑up environment with plenty of opportunity, and we’re looking for someone who enjoys variety and feels confident operating across multiple areas of the business.

What You’ll Do

• Work with customers through onboarding, configuration, testing, and rollout of Elvance, setting up for maximum product value.
• Support customers day to day, offering agile help across troubleshooting, configuration, and best practices.
• Run customer meetings, demos, training sessions, and success reviews.
• Help customers understand and apply AI outputs and features in their workflows.
• Identify upsell opportunities, with commission earned on all sales you influence.
• Use leading AI solutions to produce documentation, guides, videos and repeatable processes for customer teams.
• Work closely with marketing and other teams to drive business operations forward.
• Share insights with product and engineering to help shape the platform’s direction.

Required Skills & Experience

• Good understanding of Salesforce CRM with the ability to configure and administer it confidently.
• Willingness to develop Salesforce skills continuously.
• Salesforce or general development experience (Javascript, HTML, Apex) is a bonus.
• Clear communicator who can build trusted customer relationships.
• Strong home working setup: reliable internet, quiet workspace, and a capable laptop.
• Able to manage your own tasks and workload, take initiative, and move work forward without waiting for instruction.
• Flexible to occasionally work outside standard 9‑5 hours when customer needs require it.
• UK based. London or East of England proximity is helpful but not required.

Working Style and Culture

• Self‑driven and able to operate with autonomy in a fast‑paced environment, managing your workload and proactively identifying where to add value.
• Comfortable supporting a wide range of responsibilities in a start‑up environment.
• Excited about working with AI features and customer‑facing technology.
• Looking for long‑term growth as the company expands.

Compensation & Benefits

• Salary: £35k‑£45k
• Commission earned on all upsell sales
• 25 days holiday plus bank holidays
• Remote‑first working
• Part‑time options available (minimum 20 hours per week)
• 1‑month probation period and a 1‑month notice period
• Structured training and shadowing period before handling customers independently