Impactful IT Service Desk Agent: Azure & MS 365

UK Sports Institute Limited; Sheffield; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading sports support organization in Sheffield is seeking a Service Desk Agent for a full-time role. You will provide high-quality technical support, ensuring issues are logged accurately and assisting in the administration of Azure Active Directory and Microsoft 365. This position requires strong communication skills and the ability to work collaboratively within a team. The role is expected to last until March 31, 2026, with applications closing on November 30, 2025.

Qualifications

• Strong communication skills for providing high-quality assistance.
• Experience in using ticketing systems to log issues accurately.
• Knowledge of troubleshooting in a Microsoft environment.

Responsibilities

• Provide technical support via phone, email, and in-person.
• Ensure all issues are logged in the online Ticketing System.
• Administer Azure Active Directory and Microsoft Exchange.

Skills

Technical Support

Customer Service

Troubleshooting

Microsoft 365 Suite

Azure Active Directory

MS Exchange

Job description

A leading sports support organization in Sheffield is seeking a Service Desk Agent for a full-time role. You will provide high-quality technical support, ensuring issues are logged accurately and assisting in the administration of Azure Active Directory and Microsoft 365. This position requires strong communication skills and the ability to work collaboratively within a team. The role is expected to last until March 31, 2026, with applications closing on November 30, 2025.