ICT Support Technician

Urenco Group; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology support company is looking for an ICT Support Technician based in Tamworth. This role involves providing remote and onsite IT support, maintaining systems, and participating in projects. The ideal candidate will have strong Windows support skills, experience with helpdesk systems like Zoho, and a basic understanding of Microsoft 365. Additional benefits include 20 days holiday, flexible working options, and company pension.

Benefits

20 days holiday + bank holidays

Flexible working options

Company pension

Onsite parking

Discounts with Blue Light Card and Company Shop

Qualifications

• Strong Windows support skills for both remote and on-site.
• Experience with helpdesk systems like Zoho or ServiceNow.
• Basic Microsoft 365 and Azure admin tasks.
• Good documentation habits are essential.
• Basic networking knowledge is required.
• Take initiative on projects and support business applications.

Responsibilities

• Support staff with IT issues — hardware and software.
• Handle 1st and 2nd line queries, escalate if needed.
• Set up users with devices and access.
• Maintain records of assets and procedures.
• Conduct system checks, updates, and audits.
• Support internal applications and participate in projects.
• Travel for installations and troubleshooting.

Skills

Windows support skills

Helpdesk systems experience

Microsoft 365 and Azure admin

Documentation habits

Basic networking knowledge

Project support initiative

Tools

Zoho

ServiceNow

Zendesk

Job description

About the Role

We’re looking for a hands‑on ICT Support Technician to join our small, but busy team at Radis Group. Based at our head office in Tamworth, you’ll be providing a mix of deskside and remote support, helping staff across our nationwide care services. You’ll also get involved in project work, system maintenance, and occasional travel to support new site setups and on‑site troubleshooting (around 30 days per year).

This is a varied role with plenty of scope to grow your skills — ideal for someone with solid 1st and 2nd line experience who enjoys solving problems and making tech work smoothly for others.

What You’ll Be Doing

• Supporting staff with day‑to‑day IT issues — hardware, software, and business applications
• Handling 1st and 2nd line queries, escalating where needed
• Setting up new users with devices, access, and basic training
• Maintaining accurate records of assets, licenses, and procedures
• Carrying out regular system checks, updates, and audits
• Supporting internal applications and taking part in small and large projects
• Visiting sites for installations, troubleshooting, and hardware swaps

What We’re Looking For

Essential:

• Strong Windows support skills — both remote and on‑site
• Experience with helpdesk systems (e.g. Zoho, ServiceNow, Zendesk)
• Basic Microsoft 365 and Azure admin (user setup, access control, etc.)
• Good documentation habits and attention to detail
• Basic networking knowledge (IP, DNS, patching, cabling)
• Comfortable working on projects and supporting business applications with team and take initiative

Desirable:

• Intermediate Microsoft 365 and Azure admin skills
• Experience with endpoint or mobile device management tools
• Any scripting, coding, or database experience
• Familiarity with care sector software (e.g. WebRoster, People Planner, ACP)
• Awareness of GDPR and Cyber Essentials security
• Relevant IT certifications (e.g. Microsoft, CompTIA, ITIL)

What We Offer

• 20 days holiday + bank holidays
• Flexible working options (mostly office‑based)
• Company pension
• Onsite parking
• Blue Light Card and Company Shop discounts

Other Info

You’ll need a full UK driving licence and access to your own vehicle — travel expenses are covered. The role involves some manual handling of IT equipment including full new site installation. We’re keen to support learning and development, so you’ll have opportunities to build new skills and take on fresh challenges.

About Radis

Established in 2001, Radis Community Care has grown to become a leading provider of community based social care and support for thousands of vulnerable adults and children in England and Wales, focused on supporting people to live independently in their own homes and part of their local communities.

Radis is an equal opportunities employer and welcomes applications from all sections of the community.