ICS Cool Energy Ltd - Technical Deployer

Thermo King Corp.; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading climate solutions provider is searching for a Technical Deployer in the UK to manage technician allocations and customer relationships. Responsibilities include planning site visits, providing technical support, and maintaining customer relationships. Ideal candidates will possess strong interpersonal skills, analytical abilities, and proficiency in CRM and MS Office tools. This role offers a competitive salary and benefits within an equal opportunity workplace.

Benefits

Competitive salary

Pension

Healthcare

Life insurance

Wellbeing platforms

Learning and development opportunities

Qualifications

• Proven experience in service or field-based technician role is advantageous.
• Knowledge of health and safety regulations is required.
• Legal right to work status in the UK is necessary.

Responsibilities

• Manage technician allocation and customer relationships across the UK.
• Plan and allocate technicians for site visits based on skill sets.
• Maintain strong relationships with customers and support technicians on-site.

Skills

Excellent interpersonal skills

Analytical thinking

Problem-solving abilities

Proficiency in using Apps

Customer service knowledge

Strong people skills

Tools

CRM systems

MS Office Suite

Job description

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ICS Cool Energy Ltd - Technical Deployer

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Position Overview

We are looking for a Technical Deployer to manage technician allocation, support, and customer relationships across the UK.

Key Responsibilities

• Proactive Planning and Allocation: Efficiently plan and allocate technicians to customer site visits based on their skill sets, project work, installations, decommissioning and breakdowns subject to the service or hire business assigned to.
• A proactive approach to dealing with high volume workload across the UK to meet the needs of the customer whilst providing technical support to technicians.
• Ensure work orders are processed timely, to technicians for the needs of the customer.
• Attend when required customer sites to carry out technical work or support technicians on customer jobs.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Hire, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
• On request the ability to diagnose system problems when installing, servicing products and equipment on assigned projects and may be required to be on customer side visits.

Internal Controls and Administration

• Establish and maintain strong communication channels with the sales, hire, marketing, operations and Backoffice teams.
• Proven experience in service or field-based technician role will be an advantage.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
• Analytical thinking and problem-solving abilities.
• Proficiency in using Apps, diagnostic software, and MS Office Suite.
• Identify areas for improvement in capturing sales opportunities during customer care interactions.
• Conduct qualitative and quantitative analysis of customer care interactions to measure the effectiveness of probing techniques and identify opportunities for improvement.
• Ensure accurate transfer of all relevant information for follow-up via the Customer Relationship Management (CRM) systems and other operational systems.
• Reporting and Analysis: Generate regular reports.
• Assist service/hire desk teams and customer care teams with administration tasks during peak times.
• Proven technical knowledge as a technician or Sales Engineer adopting quality customer care experience an advantage.
• Customer Service Knowledge: Strong understanding of customer service principles and fulfilment.
• Effective communication and negotiation skills.
• Strong analytical thinking and problem-solving abilities.
• Proficiency in using customer service software, CRM systems, and MS Office Suite. Field Service time and attendance Systems are an advantage.
• Strong people skills with a positive mindset.
• Ability to work with minimal supervision.

Qualifications

• Legal Right to Work status Confirmed right to work status for the country of application for the duration of employment.
• Able to travel across the UK.
• Health and Safety Knowledge: Knowledge of health and safety regulations.

Benefits

• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
• A fast-paced working environment.
• An excellent working culture and community.
• A structured induction plan with continued learning and development.
• A key role where you can make a direct contribution to our business.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.