Hybrid Veterinary Software Support Specialist (London)

Idexx; City of London; Hybrid; GBP 28,000; Full time

Job summary

A technology leader in veterinary software is seeking a Customer Support Specialist to provide high-quality customer service for their ezyVet software. This hybrid role involves supporting users globally through email and phone, delivering training, and managing technical inquiries. The ideal candidate will possess excellent communication skills and a passion for the veterinary tech industry. The role offers a salary of £28,000, bonuses, and benefits including medical insurance and a pension contribution.

Benefits

Annual bonuses

Medical insurance

Cycle to work scheme

Work from home stipends

10% pension contribution

Qualifications

• Experience in customer service and problem resolution.
• Ability to train users and write knowledge base articles.
• Flexible with shift patterns including weekends every 8 weeks.

Responsibilities

• Provide high-quality email and phone support to veterinary customers.
• Deliver training webinars on ezyVet features.
• Manage support tickets efficiently until resolution.

Skills

Epic communication skills

Problem-solving mindset

Passion for tech or veterinary industry

Empathy and resilience

Education

Commerce, business, or economics background

Experience working with ezyVet or in a clinic

Job description

A technology leader in veterinary software is seeking a Customer Support Specialist to provide high-quality customer service for their ezyVet software. This hybrid role involves supporting users globally through email and phone, delivering training, and managing technical inquiries. The ideal candidate will possess excellent communication skills and a passion for the veterinary tech industry. The role offers a salary of £28,000, bonuses, and benefits including medical insurance and a pension contribution.