Hybrid UK Customer Relationship Manager: Growth & Retention

AQA Education Ltd; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading education organization is hiring a Customer Relationship Manager to manage and strengthen relationships with existing customers. This hybrid role focuses on supporting customers, ensuring they derive maximum value from services, and driving customer satisfaction. Key responsibilities include regular account reviews and collaboration with internal teams to enhance customer experience. The ideal candidate will have customer service experience, strong communication skills, and a proactive mindset. Generous benefits and a supportive work environment are offered.

Benefits

25 days annual leave plus 8 days Bank Holiday

Annual Loyalty Bonus

Bupa healthcare benefits

Employee Assistance Programme (EAP)

Cycle-to-work scheme

Flexible working hours

Qualifications

• Experience in account management or customer service in education or training sectors.
• Ability to engage and resolve issues with customers effectively.
• High attention to detail and commitment to excellent customer service.

Responsibilities

• Build and maintain strong relationships with a portfolio of customers.
• Conduct regular account reviews and ensure customer satisfaction.
• Collaborate with internal teams to improve customer experience.

Skills

Customer service experience

Relationship-building skills

Problem-solving mindset

Communication skills

Organizational skills

Tools

Microsoft Office Suite

CRM software

Job description

A leading education organization is hiring a Customer Relationship Manager to manage and strengthen relationships with existing customers. This hybrid role focuses on supporting customers, ensuring they derive maximum value from services, and driving customer satisfaction. Key responsibilities include regular account reviews and collaboration with internal teams to enhance customer experience. The ideal candidate will have customer service experience, strong communication skills, and a proactive mindset. Generous benefits and a supportive work environment are offered.