Hybrid Technical Support Engineer – Customer Experience

Sonos; Glasgow; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading audio technology company in Glasgow seeks a Technical Support Engineer to resolve escalated customer issues with Sonos and third-party products. This hybrid role requires strong networking skills and the ability to troubleshoot technical problems. Ideal candidates will have experience in technical support, excellent communication skills, and a passion for audio technology. Join a team committed to exceptional customer experiences while working in a collaborative environment.

Qualifications

• 2+ years of network engineering or advanced technical support experience.
• Proficiency in TCP/IP and computer networking.
• Excellent written and verbal communication skills.

Responsibilities

• Work with escalated customers to solve technical issues.
• Support 3rd party teams during product releases.
• Investigate and document bugs or interoperability problems.

Skills

Network engineering

Technical support

TCP/IP

Computer networking

Wireshark

Wireless networking

Communication skills

Education

Undergraduate degree in Computer Science or Engineering

Tools

Mac

PC

Job description

A leading audio technology company in Glasgow seeks a Technical Support Engineer to resolve escalated customer issues with Sonos and third-party products. This hybrid role requires strong networking skills and the ability to troubleshoot technical problems. Ideal candidates will have experience in technical support, excellent communication skills, and a passion for audio technology. Join a team committed to exceptional customer experiences while working in a collaborative environment.