Hybrid Supporter Care & Administration Specialist

International Rescue Committee, Inc.; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An international humanitarian organization is seeking a Supporter Care and Administration Officer in London. Your role will involve providing excellent service to supporters and managing the Supporter Services programme. You will work closely with fundraising teams, ensuring interactions are logged accurately on the CRM, and support the Mass Market fundraisers with administrative tasks. Candidates should have experience in customer service management, excellent written English skills, and proficiency in Microsoft Office. This position is a hybrid role, combining remote and onsite work.

Qualifications

• Experience leading or managing a supporter (or customer) care programme.
• Strong IT skills including proficiency in Microsoft Office applications.
• Ability to handle difficult conversations with supporters sensitively.

Responsibilities

• Provide first-class service to supporters across various channels.
• Manage fundraising support and assist across fundraising platforms.
• Ensure communications are logged accurately on the CRM.

Skills

Customer service management

Excellent written communication

Data interpretation

Organizational skills

CRM system experience

Tools

Microsoft Office Suite

Job description

An international humanitarian organization is seeking a Supporter Care and Administration Officer in London. Your role will involve providing excellent service to supporters and managing the Supporter Services programme. You will work closely with fundraising teams, ensuring interactions are logged accurately on the CRM, and support the Mass Market fundraisers with administrative tasks. Candidates should have experience in customer service management, excellent written English skills, and proficiency in Microsoft Office. This position is a hybrid role, combining remote and onsite work.