Hybrid SME Health Renewals Account Manager

Richmond Villages; Brighton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading health insurance provider is seeking an SME Renewals Account Manager to manage a customer portfolio in a hybrid role based in Brighton or London. The ideal candidate will have proven experience in customer relationship management, excellent negotiation skills, and the ability to provide outstanding customer care. This role involves retaining and growing SME health insurance customers while efficiently managing account details and nurturing strong relationships with clients and brokers. Competitive salary and a welcoming work environment are offered.

Qualifications

• Proven experience managing a customer portfolio with regular contact.
• Excellent negotiation and presentation skills.
• Solid Microsoft skills and confidence working across systems.
• Clear communication of products in everyday language.
• Cultural sensitivity and geographical awareness.

Responsibilities

• Retain and grow a portfolio of SME health insurance customers.
• Manage all aspects of assigned accounts: renewal, retention, and pricing.
• Provide outstanding customer care and manage daily account issues.
• Maintain accurate customer records that meet regulatory standards.
• Plan and prioritise workload to meet service levels.

Skills

Customer portfolio management

Negotiation skills

Presentation skills

Microsoft skills

Time management

Consultative communication

Job description

A leading health insurance provider is seeking an SME Renewals Account Manager to manage a customer portfolio in a hybrid role based in Brighton or London. The ideal candidate will have proven experience in customer relationship management, excellent negotiation skills, and the ability to provide outstanding customer care. This role involves retaining and growing SME health insurance customers while efficiently managing account details and nurturing strong relationships with clients and brokers. Competitive salary and a welcoming work environment are offered.