Hybrid Service Desk Team Lead - Lead, Coach & Improve Support

Fresh Direct Group; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading food service provider in the UK is looking for a Team Lead for their Service Desk in Ashford, Kent. This full-time role requires extensive experience in service desk environments and proven leadership skills. Responsibilities include overseeing daily operations, mentoring the team, and ensuring excellent customer support. Candidates should have strong communication skills and a background in IT service management. The company values inclusivity and supports diverse talents.

Qualifications

• Extensive experience in a Service Desk or similar support environment.
• Proven leadership, negotiation, and conflict resolution skills.
• Exceptional customer support and interpersonal skills.

Responsibilities

• Lead daily operations of the Service Desk team.
• Analyse team performance for coaching and improvement.
• Mentor team members on career development and diversity.

Skills

Leadership

Negotiation

Conflict resolution

Customer support

Interpersonal skills

Communication

Attention to detail

Multi-tasking

Education

Degree or equivalent experience

IT Service Management (ITSMv3) certification

Microsoft Certified Systems Engineer (MCSE)

Tools

Microsoft Office

Active Directory

JIRA

Network tools

Job description

A leading food service provider in the UK is looking for a Team Lead for their Service Desk in Ashford, Kent. This full-time role requires extensive experience in service desk environments and proven leadership skills. Responsibilities include overseeing daily operations, mentoring the team, and ensuring excellent customer support. Candidates should have strong communication skills and a background in IT service management. The company values inclusivity and supports diverse talents.