Hybrid SaaS Customer Success & Support Specialist

Entrepreneur First; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A technology-driven company based in Greater London seeks an enthusiastic Customer Support Specialist to balance Customer Success initiatives with hands-on technical support. The ideal candidate will have over 2 years of relevant experience in Customer Support, fluency in English, and exceptional organizational skills. This hybrid role offers the opportunity to work closely with various teams to ensure clients receive the guidance and support required to enhance their experience with the platform.

Qualifications

• 2+ years of relevant experience in Customer Success or Customer Support.
• Track record of excellence in managing customer relationships.
• Comfortable in a hybrid work role.

Responsibilities

• Provide exceptional support to clients through training and consultations.
• Respond promptly to support tickets, troubleshooting technical issues.
• Collaborate with Product team to relay customer feedback.

Skills

Fluent written and spoken English

Excellent time-management

Organizational skills

Multitasking skills

Job description

A technology-driven company based in Greater London seeks an enthusiastic Customer Support Specialist to balance Customer Success initiatives with hands-on technical support. The ideal candidate will have over 2 years of relevant experience in Customer Support, fluency in English, and exceptional organizational skills. This hybrid role offers the opportunity to work closely with various teams to ensure clients receive the guidance and support required to enhance their experience with the platform.