Hybrid Private Banking Customer Service Officer

NatWest; Manchester; Hybrid; GBP 28,000; Full time

Job summary

A leading banking institution is seeking a Customer Service Officer in Manchester. In this hybrid role, you'll provide outstanding service to private banking customers, helping them with their financial goals. Strong communication and organizational skills are essential, along with the ability to work under pressure. The position offers a competitive salary of £27,315 per year and benefits including contributions towards savings and flexible rewards.

Benefits

Contribution to retirement savings

Flexible reward programme

Qualifications

• Experience in delivering outstanding customer service in a private banking or financial services environment.
• Ability to work well under pressure and prioritize tasks.
• Knowledge of FCA regulations and data protection.

Responsibilities

• Provide a seamless and positive experience for customers.
• Accurately complete processes and procedures.
• Deal with customer queries timely and efficiently.
• Maintain accurate customer records.

Skills

Customer service

Communication skills

Numerical skills

Problem-solving

Attention to detail

Organizational skills

Tools

Microsoft Excel

Job description

A leading banking institution is seeking a Customer Service Officer in Manchester. In this hybrid role, you'll provide outstanding service to private banking customers, helping them with their financial goals. Strong communication and organizational skills are essential, along with the ability to work under pressure. The position offers a competitive salary of £27,315 per year and benefits including contributions towards savings and flexible rewards.