Hybrid Operational Support & Client Care Specialist

Health & Case Management Ltd; Tewkesbury; Hybrid; GBP 24,000 - 25,000; Full time

Job summary

A health management company is seeking an Operational Support Administrator to provide high-quality customer-focused support. Key responsibilities include managing client reimbursements, arranging client appointments, and providing front-line support for technical issues. The ideal candidate will have proficiency in Microsoft Office, excellent interpersonal skills, and the ability to work well under pressure. This full-time, permanent position is based in Tewkesbury & Worcester, with hybrid work options available.

Qualifications

• Proficient in Microsoft Office software including Excel, Word, Outlook, and PowerPoint.
• Ability to work to tight deadlines and stay calm under pressure.
• Excellent interpersonal communication skills.

Responsibilities

• Manage client reimbursements according to relevant scheme rules.
• Screen client ‘On boarding questionnaires’ as per guidelines.
• Arrange client appointment bookings.
• Provide front line support to customers for technical issues.
• Collate and present customer feedback to management.
• Conduct weekly patient facing reception duties.

Skills

Proficient in Microsoft Office

Attention to detail

Excellent interpersonal skills

Ability to work under pressure

Education

5 GCSEs – A*-C

Job description

A health management company is seeking an Operational Support Administrator to provide high-quality customer-focused support. Key responsibilities include managing client reimbursements, arranging client appointments, and providing front-line support for technical issues. The ideal candidate will have proficiency in Microsoft Office, excellent interpersonal skills, and the ability to work well under pressure. This full-time, permanent position is based in Tewkesbury & Worcester, with hybrid work options available.