Hybrid Luxury Fashion Customer Experience Specialist

Luca Faloni ltd; City of London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A luxury menswear brand in the City of London seeks a Customer Service Representative to support global customers with professionalism and warmth. Responsibilities include managing enquiries through email, live chat, and phone, processing orders, and enhancing customer experience. Ideal candidates will have customer service experience and strong communication skills. This full-time position offers a supportive team environment and staff discounts on products.

Benefits

Staff discount on all products

Opportunity to grow within the brand

Supportive international team

Qualifications

• Previous experience in customer service or a client-facing role.
• Strong communication skills and excellent written English.
• Solutions-focused approach with great attention to detail.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Provide timely and accurate responses to customer enquiries.
• Process orders, returns, and exchanges.
• Investigate and resolve delivery or product-related issues.
• Maintain strong product knowledge to assist clients effectively.
• Collaborate with store teams, logistics, and HQ departments.
• Identify opportunities to improve the customer experience.

Skills

Customer service experience

Strong communication skills

Attention to detail

Multitasking

Professional demeanor

Job description

A luxury menswear brand in the City of London seeks a Customer Service Representative to support global customers with professionalism and warmth. Responsibilities include managing enquiries through email, live chat, and phone, processing orders, and enhancing customer experience. Ideal candidates will have customer service experience and strong communication skills. This full-time position offers a supportive team environment and staff discounts on products.