Hybrid IT Support Technician

Hirenza.in; Ringwood; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A reputable recruitment agency in Ringwood seeks an IT Support Technician to provide remote technical support, resolving various IT issues. The ideal candidate will possess strong communication and problem-solving skills, with a passion for technology. Comprehensive training is provided, along with a hybrid working model that balances remote and office-based activities. The position offers a comprehensive benefits package inclusive of ongoing training, profit share scheme, generous annual leave, and opportunities for career progression.

Benefits

Ongoing training and development opportunities

Profit share scheme

22 days annual leave plus bank holidays

Private medical insurance

Free parking

Access to fresh fruit and pizza days

Qualifications

• Genuine enthusiasm for IT and customer service.
• Excellent communication skills and a proactive approach.
• Ability to work independently and as part of a team.

Responsibilities

• Handle incoming support calls and emails, providing guidance.
• Utilize remote support tools to diagnose and fix issues.
• Document support activities accurately within the ticketing system.

Skills

Customer-focused attitude

Strong communication skills

Problem-solving abilities

Technical curiosity

Education

Educational qualifications in IT or related fields

Job description

A reputable recruitment agency in Ringwood seeks an IT Support Technician to provide remote technical support, resolving various IT issues. The ideal candidate will possess strong communication and problem-solving skills, with a passion for technology. Comprehensive training is provided, along with a hybrid working model that balances remote and office-based activities. The position offers a comprehensive benefits package inclusive of ongoing training, profit share scheme, generous annual leave, and opportunities for career progression.