Hybrid IT Service Manager: Defence & Engineering

Babcock Canada Inc.; Dunfermline; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading engineering services firm seeks an IT Service Manager in Rosyth, Fife, to drive IT excellence and ensure seamless service delivery. The ideal candidate will manage relationships with customers, support the transition of services, and ensure compliance with industry standards. Essential experience includes managing operational IT delivery and understanding the link between IT and business operations. The role offers competitive salary and hybrid working arrangements, with significant opportunities for career growth.

Benefits

Matched contribution pension scheme

Access to Digital GP and health consultations

Employee share scheme

Shopping savings portal

Payment of Professional Fees

Flexible working options

Paid volunteering day

Qualifications

• Experience managing operational IT delivery teams or issues.
• Strong understanding of IT and its relationship to business operations.
• Ability to write and present reports for senior stakeholders.
• Experience with IT budgets and/or commercial negotiations.

Responsibilities

• Manage customer relationships through regular executive communication.
• Support service transition activities to meet expectations.
• Collaborate with the Business Engagement Team for proposals.
• Drive adoption of new services and working methods.
• Ensure compliance with sector-wide standards.

Skills

Operational IT delivery management

Understanding of IT and business operations

Report writing and presentation skills

IT budget management

Education

ITIL Foundation or Practitioner certification

Job description

A leading engineering services firm seeks an IT Service Manager in Rosyth, Fife, to drive IT excellence and ensure seamless service delivery. The ideal candidate will manage relationships with customers, support the transition of services, and ensure compliance with industry standards. Essential experience includes managing operational IT delivery and understanding the link between IT and business operations. The role offers competitive salary and hybrid working arrangements, with significant opportunities for career growth.