Hybrid IT Helpdesk Engineer Frontline Support

Gleeds; Nottingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading construction consultancy in Nottingham is seeking an IT support / helpdesk assistant to join their team. This hybrid role includes responsibilities such as acting as the first point of contact for IT support requests and providing technical assistance with hardware and software issues. Ideal candidates should have experience in IT support, strong knowledge of Windows and Office 365, and excellent problem-solving abilities. Benefits include a comprehensive package and opportunities for professional development.

Benefits

Flexible benefits package

25 days annual leave

Pension scheme

Employee Assistance Programme

Qualifications

• Experience in an IT support or IT helpdesk role is essential.
• Sound knowledge of Windows & Office 365 with problem-solving capabilities.
• Ability to troubleshoot basic technical issues effectively.

Responsibilities

• Act as the first point of contact for IT support requests.
• Provide technical assistance and troubleshooting for hardware and software.
• Collaborate with other IT teams for smooth operations.

Skills

IT support experience

Windows & Office 365 expertise

Basic troubleshooting skills

Excellent communication skills

Tools

Remote desktop applications

Help desk software

Mac OS

Adobe software

Job description

A leading construction consultancy in Nottingham is seeking an IT support / helpdesk assistant to join their team. This hybrid role includes responsibilities such as acting as the first point of contact for IT support requests and providing technical assistance with hardware and software issues. Ideal candidates should have experience in IT support, strong knowledge of Windows and Office 365, and excellent problem-solving abilities. Benefits include a comprehensive package and opportunities for professional development.