Hybrid: Financial Services Lead Generator (FTC) – Stratford

NFU Mutual Group; Tiddington; Hybrid; GBP 24,000 - 25,000; Full time

Job summary

A leading UK insurance company is seeking a Customer Engagement Coordinator in Tiddington. The role involves supporting Sales Consultants by generating appointments and leads through customer interactions. This hybrid position allows for a mix of office-based and home working. Candidates should bring strong customer service skills and the ability to manage administrative tasks effectively. Compensation includes a salary of £24,037 - £25,000, annual bonus, and a range of benefits, within a supportive and inclusive culture.

Benefits

Annual bonus (up to 10% of salary)

Contributory pension scheme

25 days annual leave

Gym membership contribution

Health and wellbeing plan

Employee Volunteering

Life Assurance cover

Qualifications

• Proven customer service experience over the phone or face-to-face.
• Confident in using systems and databases.
• Genuine passion for helping people.

Responsibilities

• Generate appointments and leads from customer conversations.
• Manage departmental mailboxes and arrange customer appointments.
• Provide administrative support to ensure compliant sales service.

Skills

Customer service experience

Use of CRM systems

Empathy in conversations

Ability to communicate financial information

Process-driven

Tools

Microsoft Office

Job description

A leading UK insurance company is seeking a Customer Engagement Coordinator in Tiddington. The role involves supporting Sales Consultants by generating appointments and leads through customer interactions. This hybrid position allows for a mix of office-based and home working. Candidates should bring strong customer service skills and the ability to manage administrative tasks effectively. Compensation includes a salary of £24,037 - £25,000, annual bonus, and a range of benefits, within a supportive and inclusive culture.