Hybrid Entry-Level Customer Ops — Growth & Training

Vantage Point Global Ltd; Bradford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A professional services provider in Bradford is seeking a Customer Operations Associate to join their Elevate Programme. The role involves managing customer cases, ensuring a high-quality customer journey, and supporting vulnerable customers. Ideal candidates will have strong communication skills, a willingness to learn, and proficiency in MS Office. This position offers hybrid working and structured training over 18 months.

Qualifications

• Ability to interpret and apply operational policies and procedures.
• Comfortable working in a fast-paced environment.
• Strong written communication skills.

Responsibilities

• Manage end-to-end customer cases via multiple communication channels.
• Provide updates and assist customers throughout their journey.
• Build rapport with customers to deliver an excellent experience.
• Complete validation checks and document interactions accurately.
• Adapt to changing client priorities and contribute to team culture.

Skills

Customer communication experience

Strong verbal skills

Organisational skills

Attention to detail

Willingness to learn

Tools

MS Office

Job description

A professional services provider in Bradford is seeking a Customer Operations Associate to join their Elevate Programme. The role involves managing customer cases, ensuring a high-quality customer journey, and supporting vulnerable customers. Ideal candidates will have strong communication skills, a willingness to learn, and proficiency in MS Office. This position offers hybrid working and structured training over 18 months.