Hybrid Enterprise Voice & Chat Product Owner

Vodafone Limited; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in the United Kingdom is seeking a Product Manager to shape and manage core digital communication channels such as Voice/IVR and Chat Bots. This hybrid role involves defining product vision and backlog prioritization to enhance the customer experience. Ideal candidates will have strong analytical and communication skills, and experience with the Genesys Cloud platform is preferred. The position offers competitive pay and benefits, making a significant impact on digital transformation efforts.

Benefits

Great salary and bonuses

Up to 28 days off plus bank holidays

Paid time for charity work

Personalized benefits packages

Qualifications

• Experience in Product Management, preferably with Genesys Cloud.
• Deep knowledge of Contact Centres and analytics.
• Excellent written and verbal communication skills.

Responsibilities

• Define the product vision and align with business objectives.
• Develop and prioritize product roadmap and backlog.
• Create mock-ups and assist with UAT execution.

Skills

Product Management

Communication skills

Analytical skills

Collaboration

Problem-solving

Tools

Genesys Cloud

Salesforce

ServiceNow

Job description

A leading telecommunications company in the United Kingdom is seeking a Product Manager to shape and manage core digital communication channels such as Voice/IVR and Chat Bots. This hybrid role involves defining product vision and backlog prioritization to enhance the customer experience. Ideal candidates will have strong analytical and communication skills, and experience with the Genesys Cloud platform is preferred. The position offers competitive pay and benefits, making a significant impact on digital transformation efforts.