Hybrid Digital Care & Service Advisor

AAH Pharmaceuticals Ltd; Birmingham, Leeds, Ruislip; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK medical supplier is looking for a customer service representative in Birmingham. You will be accountable for managing inbound digital correspondence, including Live Chat, email, and efax, while ensuring high customer satisfaction. Responsibilities include problem-solving, logging complaints, and meeting key performance indicators. The ideal candidate will demonstrate excellent communication skills and a proactive attitude. This hybrid position offers a comprehensive benefits package, fostering a supportive work environment with growth opportunities.

Benefits

25 days Plus Bank Holidays

Company Sick Pay

Pension Scheme

Long Service Awards

Death in Service

Discounted Shopping Platform

Employee Assistance Programme

Excellent Career progression

Onsite parking

Qualifications

• Good communication skills – Oral and Written.
• Good problem-solving skills.
• Proactive, positive attitude.

Responsibilities

• Manage customer contact via Live Chat or email and the database.
• Log queries, E-returns, and complaints.
• Monitor work lists of open queries and ensure effective completion.

Job description

A leading UK medical supplier is looking for a customer service representative in Birmingham. You will be accountable for managing inbound digital correspondence, including Live Chat, email, and efax, while ensuring high customer satisfaction. Responsibilities include problem-solving, logging complaints, and meeting key performance indicators. The ideal candidate will demonstrate excellent communication skills and a proactive attitude. This hybrid position offers a comprehensive benefits package, fostering a supportive work environment with growth opportunities.