Hybrid Customer Success Manager — Growth & Commissions

Lead Forensics Group; Portsmouth; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A dynamic SaaS company in Portsmouth is seeking an Account Manager to strengthen client relationships and drive retention. Responsibilities include resolving client issues and upselling services, supported by comprehensive training and excellent team incentives. Ideal candidates have 2-3 years in a sales or account management role and excel in communication and negotiation. The position promises a competitive salary, progression opportunities, and various employee benefits including hybrid working and enhanced sick pay.

Benefits

Clear progression plan

World class training

Team incentives

Commission scheme

Enhanced sick pay

Pension scheme

25 days holiday plus bank holidays

Free parking

Onsite gym

Employee assistance programme

Qualifications

• At least 2-3 years of experience in Account Management or Customer Success.
• Experience interacting with Director Level individuals.
• Self-starter with a passion for meeting targets.

Responsibilities

• Build and maintain strong client relationships.
• Identify and resolve client issues.
• Contribute to revenue growth through upselling contracts.
• Negotiate contract renewals and expansion proposals.
• Work towards weekly KPIs and monthly targets.

Skills

Client relationship management

Communication skills

Negotiation skills

Problem solving

Sales strategies

Tools

CRM systems

Job description

A dynamic SaaS company in Portsmouth is seeking an Account Manager to strengthen client relationships and drive retention. Responsibilities include resolving client issues and upselling services, supported by comprehensive training and excellent team incentives. Ideal candidates have 2-3 years in a sales or account management role and excel in communication and negotiation. The position promises a competitive salary, progression opportunities, and various employee benefits including hybrid working and enhanced sick pay.