Hybrid Customer Service & Orders Specialist

Matthey; Royston; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading sustainable technology company in Royston is seeking a Customer Service Executive. In this role, you will process customer orders, manage complaints, and collaborate with teams to maintain service quality. Ideal candidates will have experience in sales or customer service, strong numeracy skills, and proficiency in Microsoft applications. The position supports hybrid working and offers competitive benefits for employees. Apply to contribute to a cleaner, sustainable future.

Benefits

Retirement savings

Share plans

House saving funds

Medical plans / health assessments

Fitness discounts

Qualifications

• Experience in Sales or Customer Service environment.
• High levels of numeracy and ability to make precise mathematical calculations.
• Proficiency in Microsoft Packages.

Responsibilities

• Process customer orders and quotations in accordance with customers’ requirements.
• Work closely with operational teams to facilitate high levels of customer service.
• Own customer complaints and manage investigations to customer satisfaction.

Skills

Experience in Sales or Customer Service environment

High levels of numeracy

Proficiency in Microsoft Packages

European language skills

Job description

A leading sustainable technology company in Royston is seeking a Customer Service Executive. In this role, you will process customer orders, manage complaints, and collaborate with teams to maintain service quality. Ideal candidates will have experience in sales or customer service, strong numeracy skills, and proficiency in Microsoft applications. The position supports hybrid working and offers competitive benefits for employees. Apply to contribute to a cleaner, sustainable future.