Hybrid Customer Service Lead - Supply Chain

Stansted Airport Ltd; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading food retailer in Greater London is seeking a Customer Service Lead to enhance team performance and ensure exceptional service delivery. This role involves guiding a team, collaborating with supply and demand teams, and overseeing customer orders. The ideal candidate should have at least 3 years in customer service and possess strong organizational and Excel skills. Benefits include a competitive salary, bonus scheme, and health insurance. Remote work flexibility is also offered.

Benefits

Competitive salary

Bonus scheme

25 days holiday

Private Health Insurance

Company Pension Scheme

Free itsu lunch

50% itsu discount

Qualifications

• 3+ years in a customer-facing Customer Service role with proven line management experience.
• Ability to work within a growing business with changing priorities.
• Track record of influencing and building relationships with stakeholders.

Responsibilities

• Foster a motivated team focused on customer service and communication.
• Collaborate with Supply & Demand teams to ensure excellent service.
• Oversee the order-to-cash process and manage stock.

Skills

Outstanding organisation skills

3+ years in Customer Service

Strong Microsoft Excel knowledge

Ability to work under pressure

Job description

A leading food retailer in Greater London is seeking a Customer Service Lead to enhance team performance and ensure exceptional service delivery. This role involves guiding a team, collaborating with supply and demand teams, and overseeing customer orders. The ideal candidate should have at least 3 years in customer service and possess strong organizational and Excel skills. Benefits include a competitive salary, bonus scheme, and health insurance. Remote work flexibility is also offered.