Hybrid Customer Service & Funding Coordinator (Healthcare)

Medtronic plc; Watford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A prominent global healthcare company is looking for a Customer Service Representative based in Watford. This hybrid role involves managing customer accounts, ensuring accurate funding checks, and handling both administrative tasks and communications with healthcare professionals. The ideal candidate will have customer support experience, strong administration skills, and clear communication abilities. Join us to be part of a mission that transforms lives and promotes healthcare access.

Benefits

Competitive salary

Flexible benefits package

Incentive plan eligibility

Qualifications

• Experience in a customer support role involving payments or invoicing.
• Proven compliance with financial and administrative procedures.
• Confident in using headsets and computers simultaneously.

Responsibilities

• Set up new customer and patient accounts accurately.
• Manage a team inbox and ensure workload distribution.
• Update patient funding details when necessary.
• Investigate disputed invoices before logging them.

Skills

Customer support experience

Strong administrative skills

Clear communication skills

Attention to detail

Ability to handle multiple systems

Tools

SAP

CRM systems

Job description

A prominent global healthcare company is looking for a Customer Service Representative based in Watford. This hybrid role involves managing customer accounts, ensuring accurate funding checks, and handling both administrative tasks and communications with healthcare professionals. The ideal candidate will have customer support experience, strong administration skills, and clear communication abilities. Join us to be part of a mission that transforms lives and promotes healthcare access.