Hybrid Customer Service Advisor: Impact & Support

Ordnance Survey International; Southampton; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A national mapping organization based in Southampton is looking for a Customer Service Advisor to provide high-quality support across multiple channels. Responsibilities include addressing customer inquiries via phone, email, and chat, assisting with order processes, and troubleshooting product issues. The ideal candidate should have strong customer service skills, be detail-oriented and able to work in a fast-paced environment. The role offers a salary of £24,242 to £26,416, with hybrid working options and various benefits.

Benefits

Performance related bonus up to 10%

28 days annual leave

Enhanced family leave

Free subscription to OS Maps

Access to online learning platforms

Flexible working hours

Employee Assistance Programme

Cycle to Work scheme

Volunteering day

Qualifications

• Calm under pressure and resilient in fast-paced environments.
• Basic understanding of App functionality.
• Detail-oriented and organised.

Responsibilities

• Respond to customer enquiries via phone, email, chat and social media.
• Assist customers with placing orders, tracking shipments, and processing returns.
• Identify and troubleshoot customer issues related to products and services.
• Gather customer feedback to improve products and services.

Skills

Customer Service

Problem Solving

Interpersonal Skills

Curiosity for new technology

Detail-oriented

Tools

CRM Systems

Job description

A national mapping organization based in Southampton is looking for a Customer Service Advisor to provide high-quality support across multiple channels. Responsibilities include addressing customer inquiries via phone, email, and chat, assisting with order processes, and troubleshooting product issues. The ideal candidate should have strong customer service skills, be detail-oriented and able to work in a fast-paced environment. The role offers a salary of £24,242 to £26,416, with hybrid working options and various benefits.